When a Paper Jam Occurs

Open the front door of the machine and remove the paper if the following message is displayed on the screen: Open the cover and remove original document/chart inside.

    CAUTION:
  • When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.

In this section:

  1. Precautions When Removing Jammed Paper
  2. Removing Jammed Paper
    Open the front door of the machine, and then follow the instruction described below to remove the jammed paper. The instructions are also printed inside the front door of the machine.
  3. If Paper Jams Occur Frequently
    Check the paper condition. Also check how it is placed on the machine and that the paper size is correct.
  4. When Paper Is Not Ejected Neatly
    If the color chart or document that has been scanned is ejected curled or not neatly stacked, use the auxiliary tray that is provided with the machine. If you do not resolve this condition, it might result in a paper jam.
Parent topic: Troubleshooting