Cannot Operate the Scanner
Use this section if you cannot start the scanner or if the scanner is in an error
state.
| Status | Cause | Solution and reference |
|---|---|---|
| The power of the scanner cannot be turned on. | The power cable of the scanner is not plugged into a wall outlet. | Plug the power cable into the wall outlet. |
| An extension cord is used. | Do not use an extension cord.
Plug the power cable directly into a wall outlet that supplies electricity of 220–240 V, 1 A or higher at 50 Hz or 60 Hz.
Plug the power cable directly into a wall outlet that supplies electricity of 120–127 V, 1.2 A or higher at 60 Hz. |
|
| The power cable is not plugged into the scanner. | Make sure that the power cable that is shipped with the scanner is securely plugged into the receptacle for the power cable on the scanner. | |
| There is a problem with the wall outlet. | Plug the power cable into another wall outlet that you have checked for power by plugging
in other electrical products.
If the scanner still does not start, contact your service representative. |
|
| The red indicator light is active. | A problem occurred on the scanner. | Check the message that is displayed on the computer, and then solve the problem accordingly. |
(mainly Europe)
(mainly North America)