Troubleshooting installation errors

If you have trouble installing RICOH ProcessDirector, you can find information in the installation logs.
The installer logs information in these directories:
  • opt/infoprint/ippd/logs
  • opt/infoprint/ippd/logs/installer
  • /tmp

Installation errors occur on Linux systems when you run the RICOH ProcessDirector installation program with SELinux enabled.

  • To see whether Security Enhanced Linux (SELinux) is enabled on your system, open a command prompt and type:
    • getenforce
  • If the command returns Enforcing, disable SELinux and try to install again.

Here are some possible DB2 scenarios if you have to reinstall RICOH ProcessDirector:
  • If you installed the RICOH ProcessDirector version of DB2:

    When you install RICOH ProcessDirector, the installation program creates a DB2 instance and user ID using the value you enter for the DB2 instance user. There must be no other DB2 instance or user ID with this name on the RICOH ProcessDirector system, even in a different version of DB2.

    If the installation program finds an instance using that name, it cannot create the instance. You can either delete the existing instance or choose another value for DB2 instance user. To delete an existing instance, enter this command, substituting the name you want to use for DB2 instance user:

    • /opt/IBM/db2/V11.1/instance/db2idrop DB2 instance user
      Note:
    • The path name might be different if you have installed a version of DB2 other than 11.1 or if DB2 is not installed in the default location.
    • When you delete a DB2 instance, you delete all data in that instance.

  • If you installed your own copy of DB2 on the primary computer:

    If you have to reinstall RICOH ProcessDirector, the DB2 instance that the first installation created might still exist. To check, log in as the root user and enter this command:

    • /opt/IBM/db2/V11.1/instance/db2ilist
      Note:
    • The path name might be different if DB2 is not installed in the default location.

  • If you installed your own copy of DB2 on a computer other than the primary computer (a remote computer):

    If you have to reinstall RICOH ProcessDirector, the DB2 instance that the first installation created might still exist. To check, log in as the root user and enter this command:

    • /opt/IBM/db2/V11.1/instance/db2ilist
      Note:
    • The path name might be different if DB2 is not installed in the default location.

    If you find a DB2 instance with the name that you want to use, you cannot reuse it. You can either:

    • Enter a different name for the DB2 instance when you reinstall RICOH ProcessDirector.
    • Enter this command to delete the existing DB2 instance:
      • /opt/IBM/db2/V11.1/instance/db2idrop aiwinst
        Important:
      • When you delete a DB2 instance, you delete all data in that instance.

Parent topic: Installing