Support

Some of the issues you encounter can be resolved by downloading and applying service to your system from the support website. For other issues, you might want to talk with a Ricoh support representative.

In this section:

  1. Backing up and restoring RICOH ProcessDirector data
    To prevent loss of data from a system failure or to recover data (for example, if you want to return your system to a previously installed level with all the settings and objects restored), RICOH ProcessDirector provides backup and restore programs.
  2. Determining the RICOH ProcessDirector version
    If you need to place a service call on your RICOH ProcessDirector system, you must provide the version number of RICOH ProcessDirector that you currently have installed.
  3. Applying service to a DB2 server on a different computer
    If RICOH ProcessDirector uses a DB2 server on a different computer, applying service to the remote database while RICOH ProcessDirector is running can cause problems.
  4. System diagnostics
    To help software support understand and solve your issues, you might have to collect information from your system and submit it for analysis.
Parent topic: Troubleshooting and support