System diagnostics

To help software support understand and solve your issues, you might have to collect information from your system and submit it for analysis.

In this section:

  1. Setting trace options
    Traces generate information about system functions. Changing trace options adjusts the amount of information recorded to help diagnose problems, but it also uses more system resources. Software Support might ask you to change trace options temporarily to gather the data they need.
  2. Creating a data capture file
    You can use the data capture function to collect all the information needed to help diagnose your problem and package it in a ZIP file that you can send to Software Support.
Parent topic: Support