Logging in or logging out

These topics describe what to do if you cannot log in to RICOH ProcessDirector or if you are logged out unexpectedly.

In this section:

  1. Cannot log in to RICOH ProcessDirector
    If you cannot log in to RICOH ProcessDirector, the RICOH ProcessDirector service might not be running. If RICOH ProcessDirector uses LDAP to authenticate your credentials when you log in, your credentials might need to be changed or the LDAP server might be down.
  2. New user logs previous user off
    If more than one user logs in to RICOH ProcessDirector from the same workstation, the browser window where the first user logged in might change to show that the new user is logged in instead. If this happens, the browser windows share a session. Only one user can work in each browser session.
Parent topic: Problems