RICOH ProcessDirector data does not appear in RICOH Supervisor
If RICOH Supervisor is not receiving information or data from a RICOH ProcessDirector system, check your connection settings, firewall settings, credential, or data transmission
settings.
- Verify that the proxy settings are correct. If the settings are not correct, RICOH ProcessDirector cannot communicate to RICOH Supervisor.
- Go to .
- Check if the RICOH Supervisor communication is configured to use a proxy server.
- If you use a proxy server, go to and make sure that the selected proxy server is correctly configured.
- Make sure any firewalls or proxy settings that are in use on your network permit communication between RICOH ProcessDirector and RICOH Supervisor.
- Make sure that the Reports feature is configured correctly to collect data:
- Go to .
- Click the switch to enable Capture data.
- Click SAVE.
- Make sure that the data collectors are configured correctly to collect data:
- Go to .
- Select the data collector you want to collect data.
- Click the switch to enable Capture data.
- Click OK.
- Make sure that the Ricoh cloud credential is not expired.
- Go to .
- Check if there are any warnings on the Credential section.If the certificate is expired, obtain a new one-time code to generate a new certificate.
- Make sure that the RICOH Supervisor Data Transmitter is enabled:
- Go to .
- Check the data transmitters table to see if the RICOH Supervisor Data Transmitter is enabled.
- Check the RICOH Supervisor Data Transmitter schedule. Data is transmitted at the date and time set in the schedule.
- Allow an amount of time for recent data to display on a dashboard. The most recently transmitted data needs time to appear on a dashboard and is based on several factors, including the amount of data. It can take as much as 20 minutes.