Some of the issues you encounter can be resolved by downloading and applying service
to your system from the support website. For other issues, you might want to talk
with a Ricoh support representative.
To prevent loss of data from a system failure or to recover data (for example, if
you want to return your system to a previously installed level with all the settings
and objects restored), RICOH ProcessDirector provides backup and restore programs.
If you need to place a service call on your RICOH ProcessDirector system, you must provide the version number of RICOH ProcessDirector that you currently have installed.