Problems
These topics describe specific problems that you might encounter and how to correct
them.
In this section:
- Starting or restartingThese topics describe what to do if RICOH ProcessDirector or a related application does not start or automatically restart.
- Logging in or logging outThese topics describe what to do if you cannot log in to RICOH ProcessDirector or if you are logged out unexpectedly.
- Using the user interfaceThese topics describe what to do when you encounter problems with the RICOH ProcessDirector user interface.
- Creating and configuring objectsThese topics describe problems with creating and configuring RICOH ProcessDirector objects.
- Submitting jobsThese topics describe problems with submitting and scheduling jobs to print.
- Transforming jobsThese topics describe problems with transforming jobs.
- Printing jobsThese topics describe problems with printing jobs.
- Using job resourcesThese topics describe problems with the AFP resources used to print jobs.
- Printer does not stopOn a Linux system, if you cannot stop a printer from the RICOH ProcessDirector user interface, check the permissions of the
/etc
directory and the files in it. - Finishing jobsThese topics describe problems with finishing options and with job output.
- Viewing jobsThese topics describe problems with viewing jobs.
- DB2 database errorsErrors in the job log can refer to a timeout or a deadlock in DB2.
- Slow performanceIf you notice that printing, transferring files, or doing actions in the user interface takes longer than it should, these changes might improve performance.
- Problems caused by antivirus softwarePrograms that scan and lock files, such as antivirus products, often cause installation and performance problems.
- Reducing file sizeIf your file systems are becoming too full, you can reduce the information that some steps save in workflows to conserve space.
- Networking and connectingThese topics describe problems with networking and connectivity.
- Emails are not sent or receivedAn email might not have been sent from the system or received by the recipient if your email provider blocked the message, the recipient email address is incorrect, an attached file is too large, or if the SMTP settings are incorrect.
- Encrypted PDF file cannot be openedIf the encrypted PDF file generated by the EncryptPDF step cannot be opened, the password is probably incorrect.
- Encrypted PDF file cannot be editedIf the recipient states that they can open the file but cannot fill in fields or make changes to the file, provide the correct password for the file.
- Cannot access Acrobat Plug-in after successful installationEven if you successfully install the RICOH ProcessDirector Plug-in for Adobe Acrobat, sometimes you cannot see the Ricoh menu when opening Adobe Acrobat. This behavior may be related to your installed Acrobat version and the default values for some settings.
- Fields in the RICOH ProcessDirector Plug-in for Adobe Acrobat cut off valuesMonitors with a very high resolution and certain display settings can cause problems in the way information is displayed.
- The Wait step finishes at the incorrect timeIf the workflow includes a Wait step and the job finishes earlier than expected or later than expected, then your Wait step might be set up incorrectly.
- SSL or TLS security not activeIf you previously configured RICOH ProcessDirector to use SSL or TLS but notice that it is not currently active, you must reactivate it.
- Notifications are not receivedAfter an administrator creates a notification, one or more of the specified recipients does not receive an email.
- Emails with attached documents are not sent or receivedAn email with an attached document might not have been sent from the system or received by the recipient if your email provider blocked the message, the recipient email address is missing, an attached file is too large, or if the SMTP settings are incorrect.
- Using web servicesThese topics describe some of the issues that can arise while using web service input devices, notifications, and steps.
- RICOH ProcessDirector data does not appear in RICOH SupervisorIf RICOH Supervisor is not receiving information or data from a RICOH ProcessDirector system, check your connection settings, firewall settings, credential, or data transmission settings.
- RICOH ProcessDirector data displayed in RICOH Supervisor is in a wrong time zoneThe data transmitted by RICOH ProcessDirector and displayed in RICOH Supervisor is in a different time zone.
- Problems with ArchiveThese topics describe some of the issues that might arise while using the Archive feature.
- Problems with Avanti Slingshot ConnectThese topics describe some of the issues that may arise while using the Avanti Slingshot Connect feature.
- Setting deadlines and estimating durationsThese topics describe problems with setting deadlines and estimating durations for jobs.
- Reading barcodesThese topics describe problems with reading barcodes.
- Problems with Postal EnablementThese topics describe some of the issues that may arise while using the Postal Enablement feature.
- Problems with Preference ManagementThese topics describe some of the issues that might arise while using the Preference Management feature.
- License keysThese topics describe problems with license keys.
- Problems with document processingThese topics describe some of the issues that might arise while processing documents.
- Job processing fails in RunFusionPro stepIf the job is not processing in the workflow, the workflow stops at a certain step, or templates are not loaded in the templates table, you must check the FusionPro connection settings and the step template configuration.
Parent topic: Troubleshooting