Networking and connecting

These topics describe problems with networking and connectivity.

In this section:

  1. Host name does not match the IP address
    If you see a message that begins: The host name in C:\aiw\aiw1\config\ servers.cfg does not match the IP address of the system, the host name or IP address of the primary computer has changed. You must update RICOH ProcessDirector to recognize the change.
  2. SNMP connection with a printer cannot be established
    If RICOH ProcessDirector cannot connect to a printer using SNMP, check these settings.
  3. Reports database connection issues
    If RICOH ProcessDirector or the business intelligence tool cannot connect to the Reports database, consider the following troubleshooting suggestions.
Parent topic: Problems