Messages in RICOH ProcessDirector

Messages from different RICOH ProcessDirector devices and components, and messages from external programs that RICOH ProcessDirector works with, can help solve problems that arise during processing.

Because messages from different RICOH ProcessDirector components might be recorded in the same log, the first step to interpreting messages is to determine which component generated them. You can use these conventions to determine which component issued a message:

Messages that begin with AIW
Many of these messages are generated by the RICOH ProcessDirector server or user interface. If you view a message in one of the RICOH ProcessDirector logs, you can click the message to see the full text and any recommended actions.

In other cases, messages that begin with AIW contain messages from other components. If an external program (or a component that behaves like an external program, such as a Ricoh Transform feature or the AFP Conversion and Indexing Facility (ACIF)) sends a message to the primary server, the message is recorded as a server message. The text of the message contains the message ID for the component that issued the message.

For example, you might find this message in a log: 

AIWI0017I 0425-440 ACIF AT PK17935 HAS COMPLETED NORMALLY WITH RETURN CODE 0.
In this case, AIWI0017I is the message that is issued by the server. The text of the message identifies message number 0425-440 which, based on the information below, indicates that this message was originally generated by the ACIF component.

Messages that begin with the numbers 0420 through 0424
These messages are generated by the print driver in RICOH ProcessDirector, Print Services Facility (PSF). These messages are documented in InfoPrint Manager: PSF and Server Messages, and Transform Messages, G550-1053. The actions described in that manual are specific to InfoPrint Manager, but can be adapted to the RICOH ProcessDirector environment.

You can use the psfmsg command to display information about these messages. Enter this command: 

C:\Program Files (x86)\InfoPrint\PSF\bin\psfmsg 042n-nnn
042n-nnn is the message number.

Messages that begin with the number 0425
These messages are generated by ACIF. For information about resolving these messages, see AFP Conversion and Indexing Facility User's Guide, G550-1342. If you are familiar with the LookAt tool on the zSeries systems, you can replace the 0425 in the message number with APK and use LookAt to find the explanation.

You can use the psfmsg command to display information about these messages. Enter this command: 

C:\Program Files (x86)\InfoPrint\PSF\bin\psfmsg 045-nnn
0425-nnn is the message number.

Messages that begin with FTD
These messages are generated by the AFP viewer component. The majority of these messages contain actions that you can take to resolve the error.
Any message that mentions SQL
These messages are generated by the internal database and should generally be reported to Software Support.

Messages that begin with characters not listed above are generated by components called by RICOH ProcessDirector (such as a Ricoh Transform feature). You must read the text of the message to determine what program or component issued the message.

In this section:

  1. Language of messages
    RICOH ProcessDirector issues most messages in the language of the user interface, which is determined by the language setting of your browser. Some messages might be in a different language.
  2. Viewing object logs
    You can view the log for an object to see messages about its operations, such as property or state changes. Objects include servers, notifications, media, and devices such as input devices and printers. Features might add other kinds of objects as well.
  3. Exporting object logs
    You can export logs for one or more objects so you can save the logs locally. Exported logs are saved as comma-separated value (CSV) files in a single compressed folder. Examples of objects are input devices and printers.
  4. Exporting system logs
    You can export several logs for diagnostic use from the System Log page. Exported logs are saved as comma-separated value (CSV) files in a single compressed folder.
  5. Audit and message file removal
    When a print job leaves the RICOH ProcessDirector system, audit files are created to record data about the job. In addition, all the message logs are exported to files every three days. While these files are useful, they also take up space on the system. If they are not deleted periodically, they can begin to impact system performance.
Parent topic: Troubleshooting