Using the user interface
These topics describe what to do when you encounter problems with the RICOH ProcessDirector user interface.
In this section:
- User interface freezesIf you open the RICOH ProcessDirector user interface in more than one browser tab or window, the user interface can freeze when you try to do an action. If this happens, close all tabs or additional windows and open one browser window without tabs at a time.
- Unexpected results with portlets on the
pageThe automatic refresh function causes the portlets on the Main page to fade while they are refreshing. If a portlet remains dim or an error is displayed, click Refresh on the browser window to activate the portlet.
- User interface does not show printers or input devicesIf the Printers portlet or the Input Devices portlet on the Main page does not show objects that you expect to see, it might be set to show only devices that have been marked as favorites or to show only devices in certain locations.
Parent topic: Problems