Troubleshooting and Support If you encounter problems while working with RICOH Data Collector, you might be able to solve them by using the information in this section. In this section: Uploading Diagnostic DataIf you encounter issues while using RICOH Data Collector, you can easily upload diagnostic data that can help troubleshoot the problem. Common ProblemsIf you encounter problems while using RICOH Data Collector, you might be able to solve them by using the information in this section. Parent topic: RICOH Data Collector