Jobs move to error in a Postal Enablement workflow with column headings that have double-byte characters

If all jobs in a Postal Enablement workflow with column headings that have double-byte characters are placed in the Error state, the column headings fields in Postal Enablement steps might contain double-byte commas. To fix the problem, change all double-byte commas to single-byte commas.
To change all double-byte commas to single-byte commas:
  1. Disable the workflow.
  2. Display the properties notebook for the step based BuildExternalDocPropsFile step template.
  3. In the Column headings field, replace any double-byte commas with single-byte commas.
  4. Display the properties notebook for the step based MapExternalResultsFileToDocProps step template.
  5. In the Columns to keep field, replace any double-byte commas with single-byte commas.
  6. Enable the workflow.

Related information:

Creating a workflow to exchange data with postal software
Parent topic: Problems with Postal Enablement