Problems caused by antivirus software

Programs that scan and lock files, such as antivirus products, often cause installation and performance problems.
In some situations, antivirus software has caused RICOH ProcessDirector to:
  • Fail to install.
  • Fail when running a step.
  • Experience degraded performance.
  • Block network traffic on some ports.

You may need to exclude some directories from scanning in order to avoid these consequences.

Directories to exclude are:
  • /aiw/aiw1/
  • /home/aiwinst/sqllib
  • /opt/infoprint/ippd/db
  • /var/lib/docker
If you experience any of these symptoms while running RICOH ProcessDirector on a server with antivirus software installed, contact your Ricoh support representative.
Parent topic: Problems