Problems

In this section:

1. Starting or restarting
   These topics describe what to do if RICOH ProcessDirector or a related application does not start or automatically restart.
2. Logging in or logging out
   These topics describe what to do if you cannot log in to RICOH ProcessDirector or if you are logged out unexpectedly.
3. Using the user interface
   These topics describe what to do when you encounter problems with the RICOH ProcessDirector user interface.
4. Creating and configuring objects
   These topics describe problems with creating and configuring RICOH ProcessDirector objects.
5. Submitting jobs
   These topics describe problems with submitting and scheduling jobs to print.
6. Transforming jobs
   These topics describe problems with transforming jobs.
7. Printing jobs
   These topics describe problems with printing jobs.
8. Using job resources
   These topics describe problems with the AFP resources used to print jobs.
9. Printer does not stop
   On a Linux system, if you cannot stop a printer from the RICOH ProcessDirector user interface, check the permissions of the /etc directory and the files in it.
10. Finishing jobs
    These topics describe problems with finishing options and with job output.
11. Viewing jobs
    These topics describe problems with viewing jobs.
12. DB2 database errors
    Errors in the job log can refer to a timeout or a deadlock in DB2.
13. Slow performance
    If you notice that printing, transferring files, or doing actions in the user interface takes longer than it should, these changes might improve performance.
14. Problems caused by antivirus software
    Programs that scan and lock files, such as antivirus products, often cause installation and performance problems.
15. Reducing file size
    If your file systems are becoming too full, you can reduce the information that some steps save in workflows to conserve space.
16. Networking and connecting
    These topics describe problems with networking and connectivity.
17. Emails are not sent or received
    An email might not have been sent from the system or received by the recipient if your email provider blocked the message, the recipient email address is incorrect, an attached file is too large, or if the SMTP settings are incorrect.
18. Encrypted PDF file cannot be opened
    If the encrypted PDF file generated by the EncryptPDF step cannot be opened, the password is probably incorrect.
19. Encrypted PDF file cannot be edited
    If the recipient states that they can open the file but cannot fill in fields or make changes to the file, provide the correct password for the file.
20. Cannot access Acrobat Plug-in after successful installation
    Even if you successfully install the RICOH ProcessDirector Plug-in for Adobe Acrobat, sometimes you cannot see the Ricoh menu when opening Adobe Acrobat. This behavior may be related to your installed Acrobat version and the default values for some settings.
21. Fields in the RICOH ProcessDirector Plug-in for Adobe Acrobat cut off values
    Monitors with a very high resolution and certain display settings can cause problems in the way information is displayed.
22. The Wait step finishes at the incorrect time
    If the workflow includes a Wait step and the job finishes earlier than expected or later than expected, then your Wait step might be set up incorrectly.
23. SSL or TLS security not active
    If you previously configured RICOH ProcessDirector to use SSL or TLS but notice that it is not currently active, you must reactivate it.
24. Notifications are not received
    After an administrator creates a notification, one or more of the specified recipients does not receive an email.
25. Emails with attached documents are not sent or received
    An email with an attached document might not have been sent from the system or received by the recipient if your email provider blocked the message, the recipient email address is missing, an attached file is too large, or if the SMTP settings are incorrect.
26. Using web services
    These topics describe some of the issues that can arise while using web service input devices, notifications, and steps.
27. RICOH ProcessDirector data does not appear in RICOH Supervisor
    If RICOH Supervisor is not receiving information or data from a RICOH ProcessDirector system, check your connection settings, firewall settings, credential, or data transmission settings.
28. RICOH ProcessDirector data displayed in RICOH Supervisor is in a wrong time zone
    The data transmitted by RICOH ProcessDirector and displayed in RICOH Supervisor is in a different time zone.
29. Problems with Archive
    These topics describe some of the issues that might arise while using the Archive feature.
30. Problems with Avanti Slingshot Connect
    These topics describe some of the issues that may arise while using the Avanti Slingshot Connect feature.
31. Setting deadlines and estimating durations
    These topics describe problems with setting deadlines and estimating durations for jobs.
32. Reading barcodes
    These topics describe problems with reading barcodes.
33. Problems with Postal Enablement
    These topics describe some of the issues that may arise while using the Postal Enablement feature.
34. Problems with Preference Management
    These topics describe some of the issues that might arise while using the Preference Management feature.
35. License keys
    These topics describe problems with license keys.
36. Problems with document processing
    These topics describe some of the issues that might arise while processing documents.
37. Job processing fails in RunFusionPro step
    If the job is not processing in the workflow, the workflow stops at a certain step, or templates are not loaded in the templates table, you must check the FusionPro connection settings and the step template configuration.