Problems with Postal Enablement

These topics describe some of the issues that may arise while using the Postal Enablement feature.

In this section:

  1. Postal software returns incorrect values for document properties
    If the postal software returns incorrect values for document properties, the document properties that you defined in your PDF or AFP file might not be the same document properties that you selected in a step based on the BuildExternalDocPropsFile step template or the MapExternalResultsFileToDocProps step template.
  2. Properties set by conditions have incorrect values
    If a property set by conditions does not have the correct value, the .csv file specified in a step based on the SetJobPropsFromConditions step template might not have the correct logic.
  3. Jobs move to error in a Postal Enablement workflow with column headings that have double-byte characters
    If all jobs in a Postal Enablement workflow with column headings that have double-byte characters are placed in the Error state, the column headings fields in Postal Enablement steps might contain double-byte commas. To fix the problem, change all double-byte commas to single-byte commas.

Related information:

Document property values are missing
Parent topic: Problems