Starting or restarting

These topics describe what to do if RICOH ProcessDirector or a related application does not start or automatically restart.

In this section:

  1. Resetting the system
    If you enter the startaiw command on the primary computer and RICOH ProcessDirector does not start running as usual, you might need to reset the system. Resetting the system makes sure that all components are in a known state and lets them start up correctly.
  2. Web server not restarting automatically
    The web server restarts automatically if a problem causes it to fail. The settings in the WebserverChecker.cfg file determine how many times the server restarts. If the web server restart is not working as expected, check the settings in the WebserverChecker.cfg file.
  3. Startup fails to connect to DB2 database with message SQL30082N
    If the RICOH ProcessDirector cannot connect to the DB2 database when you run the startaiw command, it might have the wrong password. This can happen if you change the password for the DB2 instance user and forget to update RICOH ProcessDirector to use the new password.
Parent topic: Problems