Orders section

The Orders section displays a list of all the orders in the system.

There are five available tabs:

  • All — displays a list of all the orders in the system, regardless of the order state. Orders are removed from the system only when the order retention period expires.
  • Active — displays a list of all the orders in the Waiting for Files and Batching states.
  • Sent — displays a list of all the orders in the Sent state.
  • Printed — displays a list of all the orders in the Printed state, custom states, or mixed states. An order is in Printed state when all the jobs from the order have been printed.
  • Overdue — displays a list of all the orders in the system with an expired due date.

To submit a new order manually, click New Order in the top right corner. The system opens the Submit Order dialog. For more information, see Submit an order.

The orders can be sorted by the following columns:

Order Number
The order number is used to identify orders. You must specify the order number when manually submitting an order.
Note: If an input hot folder contains a PDF file that is sent, the value of the Order Number field is the name of the file and not a specific number.
Customer
The name of the customer.
Description
Additional information related to the order.
ID
The order ID generated by the system.
Status
Job statuses are listed below in descending priority order:
  • Imposition Error
  • Output Error
  • Held
  • Missing Imposition
  • Waiting for Files
  • Preflight Error
  • Proof Rejected
  • Preflighting
  • Proof Out
  • Unbatched
  • Imposing
  • Batched
  • Imposed
  • Sent
  • Canceled on Printer
  • Held on Printer
  • Printing
  • Processing on Printer
  • Suspended on Printer
  • Printed
  • Custom State

For more details on the description of the status, see Batches section.

Note: When all jobs are in a specific customized state, the status of the order changes to that same custom state. When the job is in a different custom setting state, the order status will be Mixed.
Possible order statuses are listed below:
  • Imposition Error
  • Output Error
  • Held
  • Missing Imposition
  • Waiting for Files
  • Preflight Error
  • Proof Rejected
  • Preflighting
  • Proof Out
  • Batching
  • Sent
  • Printed
  • Mixed
  • Custom State
The descriptions of order statuses are listed below:
Imposition Error
The job with the highest priority within the order is in Imposition Error state.
Output Error
The job with the highest priority within the order is in Output Error state.
Held
The job with the highest priority within the order is in Held state.
Missing Imposition
The job with the highest priority within the order is in Missing Imposition state.
Waiting for Files
The job with the highest priority within the order is in Waiting for Files state.
Preflight Error
The job with the highest priority within the order is in Preflight Error state.
Proof Rejected
The job with the highest priority within the order is in Proof Rejected state.
Preflighting
The job with the highest priority within the order is in the preflight process and is not available for filters or batches.
Proof Out
The job with the highest priority within the order is in Proof Out state.
Batching
The job with the highest priority within the order is in Batching, Unbatched, Imposing, Batched, or Imposed state.
Sent
The job with the highest priority within the order has been sent to an output device and it is in one of the following states: Sent, Processing on Printer, Held on Printer, Canceled on Printer, Suspended on Printer, or Printing state.
Printed
The job with the highest priority within the order is in Printed state.
Mixed
All the jobs within the order are in custom states, but not all in the same state.
Custom State
All the jobs within the order are in the same custom states.
Status Timestamp
Displays the date and time of the last order status change.
Due
The date and time when the order is due.
Received
The date and time when the order was received.
Jobs
The number of jobs in the order.
Input Source
The input source for the order.
Note: When an order is manually submitted, the value for input source is Manual.

To change the due date for one or more orders:

  1. Select the orders from the list.

  2. Right-click and select Change Due Date….

    The Change Due Date… window appears.

  3. To set the date, type in or select the month, day, and year in the correct format.

    To select the current date, click Today.

    To set the time, type in or select the hour and the minutes from the list.

  4. To save the changes, click OK. To discard the changes, click Cancel.

If all the jobs from an order are in the Sent, Processing on Printer, Held on Printer, Suspended on Printer, Canceled on Printer, Printing, Printed, or any custom state, you can right-click the order and select Set State. Choose a state from the list to change the state for all the jobs in the selected order.

If all the jobs from an order are in the Sent, Processing on Printer, Held on Printer, Suspended on Printer, Canceled on Printer, Printing, or any custom state, you can right-click the order and select Set Location. Choose a custom location from the list to change the location for all the jobs in the selected order.

    Note:
  • You can select custom states or custom locations only for the jobs that have been sent.

To Duplicate Order an order and make it new, select the order from the list, right-click and select Duplicate Order. A dialog window appears for the new order. To save the changes, click OK. To discard the changes, click Cancel.

To delete one or more orders, select the orders from the list, right-click and select Delete…. A confirmation window appears. To delete the orders, click Yes or click No to cancel the action.

Parent topic: User Interface