Problems with document processing
These topics describe some of the issues that might arise while processing documents.
In this section:
- File not found errors occur when files existThis section is not applicable to Windows. If a job goes into an error state and you see File Not Found errors when the files actually do exist, you might need to increase your system setting for the maximum number of open files.
- Document property values are missingIf you try to view document property values in the user interface and they do not display, your workflow might not have written the property values to the database yet, or the properties might be defined as limited properties.
- Document property values are not currentIf you view database property values in the user interface and they are not current, their values might not have been updated in the database using the values in the document properties file.
- Incorrect documents are attached to emailsIf incorrect documents are attached to emails in the EmailDocuments step, there are a few items you can check to determine the cause of the problem. There is no validation for matching email addresses with attachments.
- Emails are sent without documents attachedIf emails are sent without documents attached to them, the attachment might not be in the PDF format, the EmailDocuments step might be incorrectly configured, or the PDF might not contain information for each recipient.
- Problems with list filesIf you set up a workflow to pull documents from jobs before printing or other processing, but experience issues with incorrect documents left in the job or incorrect documents pulled from the job, you might need to update some settings.
- Batching of AFP files fails if original jobs use same inline resource name with different
contentIf you try to batch multiple AFP files (make a job from documents that came from different original jobs), and the original jobs use the same name for an inline resource but the resources contain different content, an error occurs and the step attempting to build the AFP file fails.
- Missing overlays or wrong duplex outputIn the AFP data stream, you can use the form definition resource to specify several aspects of the printed output, including the addition of overlays to the data, whether printing should occur on one or both sides of the sheet, and whether a side should contain only an overlay and no print data (also called constant back).
Parent topic: Problems