Cannot access Acrobat Plug-in after successful installation

Even if you successfully install the RICOH ProcessDirector Plug-in for Adobe Acrobat, sometimes you cannot see the Ricoh menu when opening Adobe Acrobat. This behavior may be related to your installed Acrobat version and the default values for some settings.
To resolve the issue, open Adobe Acrobat and try these steps:
  1. If you are using the new Adobe Acrobat experience (introduced in May 2023), there is no longer a Ricoh menu at the top of the screen. To find the Ricoh menu, click Menu ⇒ Plug-ins.
    You should see Ricoh as a sub menu. If it is not visible, continue with the next step.
  2. Open the Preferences dialog:
    • In the traditional view, click Edit ⇒ Preferences.
    • In the new Adobe Acrobat experience, select Menu ⇒ Preferences.
  3. Select the General category.
  4. In the Application Startup section, make sure that Use only certified plug-ins is not selected.
  5. Select the Security (Enhanced) category.
  6. In the Sandbox Protections section, you might see an option called Enable Protected mode at startup. Make sure this option is not selected.
  7. Click OK.
  8. You might have to restart Adobe Acrobat to see the Ricoh menu.
If you continue to encounter problems, contact a Ricoh Support representative.
Parent topic: Problems