Networking and connecting

These topics describe problems with networking and connectivity.

In this section:

  1. Host name does not match the IP address
    If you see a message that begins: The host name in /aiw/aiw1/config/servers.cfg does not match the IP address of the system, the host name or IP address of the primary computer has changed. You must update RICOH ProcessDirector to recognize the change.
  2. Network connection drops
    If the network connection between the primary computer and an application/secondary computer drops because of network problems, the server automatically tries to reconnect with the primary server every 30 seconds, until it is able to connect or until the server stops.
  3. SNMP connection with a printer cannot be established
    If RICOH ProcessDirector cannot connect to a printer using SNMP, check these settings.
  4. Application server does not connect
    If you have an application server that does not connect and that shows as disconnected at the primary server, you can check certain configuration files on both the primary computer and the Windows system.
  5. PostgreSQL database connection issues
    If RICOH ProcessDirector or the business intelligence tool cannot connect to the PostgreSQL database, consider the following troubleshooting suggestions.
Parent topic: Problems