Viewer reports PDF file structure error after transform

If you use the RICOH AFP to PDF Transform feature to transform a large AFP file to PDF and you receive the FTD0002E message reporting a PDF error when trying to view the job, you might need to set the Max_Objects parameter in the afp2pdf configuration file.

This parameter specifies the maximum objects that can be listed in the PDF cross-reference table (XREF). The Max_Objects parameter is commented out in the afp2pdf configuration file, which limits the number of objects to 500000. Remove the comment character (#) from the Max_Objects entry in the file.

After you change the values in the afp2pdf configuration file, you must use the Resource Distributor in the Transform features user interface to make the changes take effect. The changed configuration file is distributed as a resource type Configuration File for the RICOH AFP to PDF transform.

In addition, you should change the max-proc-time setting in the configuration file to a larger value. The configuration file is located at /opt/infoprint/itm/hn/cfg/tapp.cfg (AIX and Linux) or ITM_INSTALL_PATH\itm\hn\cfg\tapp.cfg (Windows) where ITM_INSTALL_PATH is the path chosen in Transform Features GUI at install time (default is: C:\Program Files (x86)\InfoPrint\InfoPrint Transform Features). The default is 240, which represents the number of seconds after which a job is automatically terminated if it produces no output. You can change this value to 2400 (40 minutes), 24000 (400 minutes), or even larger values for exceptionally large input files that take a long time to process. After you change this value, you must restart the Transform features either by pressing Reset Transform Feature in the user interface or by running the script /opt/infoprint/itm/restart.sh (AIX and Linux) or restart the ITMServer Windows service (Windows).