Web server not restarting automatically

The Web server restarts automatically if a problem causes it to fail. The settings in the WebserverChecker.cfg file determine how many times the server restarts. If the Web server restart is not working as expected, check the settings in the WebserverChecker.cfg file.

Authorized users should:

  1. Log in to Windows as the user who installed RICOH ProcessDirector.
  2. Navigate to C:\aiw\aiw1\config\.
  3. Open the WebserverChecker.cfg file, view the settings, and make any needed changes.
  4. If you want to stop the automatic restart script without shutting down the server, you can access the command line and enter the stopchecker command.

If you continue to encounter problems, contact Software Support.

Parent topic: Starting or restarting