Troubleshooting installation errors
If you have trouble installing RICOH ProcessDirector, you can find information in the installation logs.
The installer logs information in these directories:
C:\Program Files\Ricoh\ProcessDirector\logsC:\Program Files\Ricoh\ProcessDirector\logs\installerC:\tmp
If the installation fails with a DB2 error, check the password that you entered for DB2 (the same password that you use for the Windows user that installed RICOH ProcessDirector). If the password includes the characters " or ^, change the password to eliminate those characters. Then, use db2services to enter the new password manually.