Preparing the primary computer for installation
When you are ready to install RICOH ProcessDirector, use this procedure to make final configuration updates and verify that the system
configured correctly.
- Make sure that the planning checklist is complete and the required hardware and software are available and installed. See Planning for installation.
- Log in using the administrator account that was created for RICOH ProcessDirector to run under when you prepared the Windows system. This account should not be attached
to a specific person.You must sign in using this account each time you install updates. If you are using a particular person's User ID and that person leaves your department, you might lose the ability to install updates, start and stop the RICOH ProcessDirector service, and do other administrative tasks.
- Note:
- The administrator user ID cannot contain spaces in the name.
- Make sure the password for the administrator does not include the characters " or % or ^ or passwords that contain two $. If the current password includes those characters, change the password before continuing.
- Log in as the user you created in the previous step.
- Verify that DB2 is not already installed on the same computer that RICOH ProcessDirector is installed on. RICOH ProcessDirector installs its own version of DB2.
- Disable your antivirus software. Antivirus software sometimes quarantines files that
databases use, causing operation errors. If you are using RICOH ProcessDirector with a PostgreSQL database, make sure to exclude the
/aiw/aiw1/data
folder from the virus scans. - If your IT department does not let you disable antivirus software, set up exceptions
within your antivirus software for these paths:
C:\aiw
/aiw/aiw1/data
C:\AIWINST
C:\BCC
(if the BCC software is in use by RICOH ProcessDirector)C:\Program Files\Ricoh\ProcessDirector
C:\ProgramData\IBM
- Update the domain group policies and domain security policies for Windows to prevent DB2 and RICOH ProcessDirector from being uninstalled.