These topics describe problems with submitting and scheduling jobs to print.
In this section:
- Job not appearing in Jobs tableIf a job does not appear in the Jobs table, make sure that the input device is connected and enabled. Then check various settings, depending on how the job was submitted.
- Job moves to error state with message AIWI0017I, return code 310If a job goes into an error state and you see message AIWI0017I with return code 310, there might be a problem with submitting files to RICOH ProcessDirector.
- Job name is blank in Jobs tableIf a job name is blank in the Jobs table, either the Job name property for the workflow is not set or a job property control file that defines the job name was not submitted with the job.
- Batched files stay in Waiting state in Receive phaseYou can submit a group of files with the Batching method on the input device set to List, which tells RICOH ProcessDirector to use a list file that accompanies the input files to identify all the files in the group. The input device waits for all the files in the list to arrive, then creates a job and submits it. If all the files in the group have arrived in the input device, but they all stay in the Waiting state, you might need to re-create the list file.
- Large ZIP file fails in IdentifyPDFDocumentsFromZip stepIf your ZIP files fail to process in the IdentifyPDFDocumentsFromZip step, check the compression method used to create the ZIP file.
- Job moves to No matching connector state in a conditional workflowWhen a job in a workflow with conditional processing stops at a step and the value of the State column is No matching connector, the conditional processing might not be set up correctly. RICOH ProcessDirector does not validate the conditional processing when it saves a workflow.
- Job processes incorrectly in a conditional workflowWhen jobs in a workflow with conditional processing do not process properly, the connectors that specify the conditions might not be set up correctly or job values might not be assigned correctly. RICOH ProcessDirector does not validate the conditional processing when it saves a workflow.
- The Wait step finishes at the incorrect timeIf the workflow includes a Wait step and the job finishes earlier than expected or later than expected, then your Wait step might be set up incorrectly.
Parent topic: Problems