Jobs with electronic forms print on the wrong paper

Even when electronic forms are combined with page data correctly, several problems can cause jobs to print the forms and page data on the wrong paper.
To solve the problem:
  1. Check the media required for the job when it printed:
    1. On the Main page, right-click the job in the Jobs table and select Properties.
    2. On the Scheduling tab, note the media, if any, in the Media required field.

      The media required by the job when it enters the workflow can change when it goes through the CombinePDFWithForm or CombineAFPWithForm step. See step of this procedure for an explanation of the changes.

  2. Make sure that the correct paper is loaded in the printer.
  3. For AFP jobs:
    • If you are matching media names in the AFP medium maps to RICOH ProcessDirector media names, make sure that the matching is case-sensitive.

      For example, if the medium map specifies a media name in all uppercase letters (such as LETTER BLUE), RICOH ProcessDirector must have media named LETTER BLUE. Letter Blue does not match.

    • If you are mapping trays in AFP medium maps to RICOH ProcessDirector media names, make sure that the tray mapping file is correct.

      For more information about mapping AFP medium maps to RICOH ProcessDirector media names, refer to the Information Center.

  4. Check the setting of the Media name for printing property.

    If this property is set to the wrong value, the job prints on the wrong paper.

    1. Click the Administration tab.
    2. In the left pane, click Objects ⇒ Media.
    3. Right-click a media object and select Properties.
    4. If the value of the Media name for printing property is incorrect, change it.
    5. Click OK.

    For each media object with electronic forms required by pages in the job, this property specifies the media that RICOH ProcessDirector uses to print the pages.

    The setting of the property determines whether the media required for the job changes when the job goes through the CombinePDFWithForm or CombineAFPWithForm step.

    For example, when entering the workflow, the job requires Form100 media.

    • If Media name for printing is set to Current name, the media required for the job when it prints is Form100.
    • If Media name for printing is set to None, no specific media is required for the job. It prints on the printer default paper.
    • If Media name for printing is set to Selected and the value in the list box is Letter Blue, the media required for the job when it prints is Letter Blue.

    Several problems can cause the job that requires Form100 media when entering the workflow to print on the wrong paper. For example:

    • You expect the job to print on the paper for Form100 media, but the job prints on the printer default paper. Make sure that the Media name for printing property is set to Current name. If it is set to None, the job prints on the printer default paper.
    • You expect the job to print on blue letter paper, but the job cannot be scheduled to a printer. The reason is that Form100 media is not defined on the printer. Make sure that the Media name for printing property is set to Selected (not Current name) and the value in the list box is Letter Blue.

If all the settings that you reviewed are correct, the cause of the problem can be settings that do not involve media objects with electronic forms. To troubleshoot general problems with jobs printing on incorrect media, see the related reference topics.

Related information:

Adding electronic forms to media objects
Modifying a workflow to use electronic forms with PDF jobs
Modifying a workflow to use electronic forms with AFP jobs
Jobs do not print with electronic forms
Job prints on incorrect media using a Ricoh PDF, Custom PDF, or Ricoh TotalFlow printer
Job prints on incorrect media using a Passthrough printer
Job prints on incorrect media using an AFP printer
Job moves to No matching device state
Parent topic: Printing jobs