Job moves to error state with no message
/var/psf/printernameaiw1/error.log (AIX and Linux) or C:\Program Files (x86)\InfoPrint\PSF\var\psf\printernameaiw1\error.log (Windows). printername is the name of your printer./var/psf/printernameaiw1/error.log (AIX and Linux) or C:\Program Files (x86)\InfoPrint\PSF\var\psf\printernameaiw1\error.log (Windows) and the printer log that you can view from the Printers portlet contain
some of the same messages. In addition, each contains some messages that the other
does not.
/var/psf/printernameaiw1/error.log(AIX and Linux) orC:\Program Files (x86)\InfoPrint\PSF\var\psf\printernameaiw1\error.log(Windows) contains all the messages that the RICOH ProcessDirector printer driver component issues about a specific printer, whether it returns these messages to the RICOH ProcessDirector server or not. It does not contain messages that the RICOH ProcessDirector server issues.- The printer log contains all the messages that the RICOH ProcessDirector server issues about the printer and the messages that the RICOH ProcessDirector printer driver component returns to the server. It does not contain messages that the printer driver component does not return to the server.
- Use a text editor to look at the contents of
/var/psf/printername/error.log(AIX and Linux) orC:\Program Files (x86)\InfoPrint\PSF\var\psf\printernameaiw1\error.log(Windows) to see if there is any more information about the problem. - You can then use the psfmsg command to see more information about a specific error. The syntax for the command
is:
psfmsg prefix-number
For example:
psfmsg 0420-885
The prefixes for messages that the RICOH ProcessDirector printer driver component issues are in the range 0420 through 0424. The psfmsg command does not provide message information for messages with any other prefix.
The error log identifies jobs by their spool ID numbers. To determine the spool ID for a specific job, see the General tab of the properties notebook for the job. An example of a spool ID is:
743750000