Recovering from printer jams

Usually RICOH ProcessDirector can resume printing from the last stacked page when a jam is cleared from the printer. However, for AFP printers only (especially continuous forms printers) follow these steps if you need to reprint some of the pages that were successfully stacked. For example, you might need to be certain that you have complete jobs for any post-processing equipment.
To recover from a printer jam:
  1. In the Printers portlet, select the printer and click Stop.
  2. On the Stop Printer dialog, select Immediately.
  3. Click OK.
  4. On the Jobs table, select the job that was active on the printer and click Stop.
  5. On the Stop Jobs dialog, choose Stop now and remember the last page that prints.
  6. Click OK.
  7. Clear the jam and make the printer ready.
  8. In the Printers portlet, select the printer and click Start.
  9. Click OK.
  10. On the Jobs table, select the job and click Continue.
  11. On the Continue jobs dialog, choose From the page after the last page that previously printed for the job.
  12. Click OK.
Parent topic: Printing jobs