Job moves to No matching device state

When a job stops in the No matching device state, check the Requested printer property and make sure that the scheduling properties for the job match the corresponding properties of the requested printer.

RICOH ProcessDirector provides both manual and automated scheduling of jobs to printers. When a job is submitted to RICOH ProcessDirector, the Requested printer property can contain one of these values:

  • A specific printer: RICOH ProcessDirector assigns jobs to a specific printer that you define based on availability and matching scheduling properties (Customer name, Job size, Location, Media, Output bin, Binding, Folding, Punch, and Staple). The AFP Support feature adds Class, Destination, and Form. Scheduling properties are added or deleted from this list by editing a scheduling properties configuration file.
  • Any printer: RICOH ProcessDirector assigns jobs to the first available printer based on matching scheduling properties.
  • Not set: RICOH ProcessDirector does not assign a job to a printer until you use the Schedule function to select a printer for the job.

To correct the problem and print the job:

  1. Select the job in the Jobs table and click Schedule.
  2. On the Schedule Jobs page, select a printer in the Printers table.
    The properties that prevent the job from being scheduled to that printer are marked in both the Printers table and the Jobs table.
  3. Do either of these:
    • To change the job properties to match the printer properties, click Make jobs match selected printer.
      • RICOH ProcessDirector does not update the value of the Media scheduling property. To resolve a Media scheduling property conflict, you must change the media specified by the job or route the job to a printer that supports the media.
    • To change the printer properties to match the job properties, click Edit properties in the Printers table.
  4. Click OK.