Jobs do not print with electronic forms

Several different problems can keep jobs from printing with electronic forms.
To solve the problem:
  1. Check the media required for the job when it printed:
    1. On the Main page, right-click the job in the Jobs table and select Properties.
    2. On the Scheduling tab, note the media, if any, in the Media required field.

      The media required by the job when it enters the workflow can change when it goes through the CombinePDFWithForm or CombineAFPWithForm step. See step of this procedure for an explanation of the changes.

  2. Make sure that electronic forms have been defined for the media required by the job before it enters the CombinePDFWithForm or CombineAFPWithForm step in the workflow:
    1. Click the Administration tab.
    2. In the left pane, click Media ⇒ System Media.
    3. Right-click the media object that you want to check and select Properties.
    4. To make sure that an electronic form is defined for the front side, look at the field next to the Folder button for the Front of form property.

      Make sure that the field has a blue Front of form link. If it does not have a link, you must define a form for the front side of the media object. Follow the instructions in the Information Center.

    5. To make sure that an electronic form is defined for the back side, look at the field next to the Folder button for the Back of form property.

      Make sure that the field has a blue Back of form link. If it does not have a link, you must define a form for the back side of the media object.

  3. Make sure that you can display the electronic forms by clicking each blue link.

    If the forms that you defined are not displayed, you must delete the current forms and define new forms for the media object:

    1. To delete a form, click x to the right of the blue link.
    2. To define a new form, follow the instructions in the Information Center.
  4. Check the setting of the Media name for printing property.

    The setting does not control whether the job prints with electronic forms, but it does control the media name required for the job when it prints. Comparing the media that you expect the job to print on with the media used to print the job can help you diagnose the problem.

    The setting determines whether the media required for the job changes when the job goes through the CombinePDFWithForm or CombineAFPWithForm step.

    For example, when entering the workflow, the job requires Form100 media.

    • If Media name for printing is set to Current name, the media required for the job when it prints is Form100.
    • If Media name for printing is set to None, no specific media is required for the job when it prints. The job prints on the default media for the printer.
    • If Media name for printing is set to Selected and the value in the list box is Letter Blue, the media required for the job when it prints is Letter Blue.

    If the job includes page exceptions, it can have multiple media objects that define the electronic forms for the job.

  5. Make sure that you have a CombinePDFWithForm or CombineAFPWithForm step in your workflow and that the step processes the jobs.

    Jobs print on electronic forms only when the jobs go through the CombinePDFWithForm or CombineAFPWithForm step.

    1. Click the Workflow tab.
    2. Open the workflow that processes the jobs and make sure that it has a CombinePDFWithForm or CombineAFPWithForm step.

      If the workflow does not have one of those steps, you must add the appropriate step.

    3. If some jobs go through the step and others bypass the step, make sure that the jobs that print on electronic forms go through the step. To check whether a job that did not print with electronic forms went through the step, right-click the job and select View job in workflow.

      If any jobs that print on electronic forms bypass the step, adjust the rules that control the conditions on the branch that goes through the step.

  6. For AFP jobs:
    • Make sure that the job prints on an AFP printer that supports PDF object containers in AFP data.
    • Make sure that pages to be printed on electronic forms do not include opaque overlays.

      If they do include opaque overlays, make the overlays transparent. A page with one or more opaque overlays can hide the electronic form overlay.

    • Make sure that no side of any sheet already has eight medium overlays.
    • Make sure that the CombineAFPWithForm step is after the UseInlineFormDefinition step (if it exists) and before the EnableRepositioning step.

      If your workflow has an afpnorm command in a step based on the RunExternalProgram step template, make sure that the CombineAFPWithForm step is after the RunExternalProgram step.

If all the settings that you reviewed are correct, the cause of the problem can be settings that do not involve media objects with electronic forms. To troubleshoot general problems with jobs printing on incorrect media, see the related reference topics.

Related information:

Adding electronic forms to media objects
Modifying a workflow to use electronic forms with PDF jobs
Modifying a workflow to use electronic forms with AFP jobs
Jobs with electronic forms print on the wrong paper
Job prints on incorrect media using a Ricoh PDF, Custom PDF, or Ricoh TotalFlow printer
Job prints on incorrect media using a Passthrough printer
Job prints on incorrect media using an AFP printer
Job moves to No matching device state
Parent topic: Printing jobs