Collecting Logs Using the Settings Dialog

This section describes the procedure to collect logs using the Settings dialog of the RICOH Auto Color Adjuster.

    Note:
  • You can collect log files from the Settings dialog if an issue occurs once you launch the main application dialog or while using the Settings dialog.
  • If an issue occurs while using the Quick Color Adjustment, Color Sample Matching, or Colorimetry dialogs, use LogCollector to collect the log files. For more information, see Collecting Logs Using LogCollector.
  • The log files do not include any data or personal information that can be used to identify a specific individual.

To collect logs using the Settings dialog:

  1. If the RICOH Auto Color Adjuster application is not displayed, double-click the RICOH desktop icon (RICOH icon) to start it.
  2. In the RICOH Auto Color Adjuster dialog, select the Settings button (Settings button).
  3. In the left pane, select Backup/Restore/Log.
  4. In the Log Collection section, select Start Collection.
  5. Enter the file name and select the folder where you want to save the log file.
  6. Select Save.
    The log file is saved in PACK format.
  7. If you receive a message that the application collected the log file successfully, select OK. Then select Go Back to Initial Screen.
  8. If you receive a message that the application failed to collect the log file, follow the instructions in the message.
Parent topic: Log Files