Collecting Logs Using the Settings Dialog

This section describes the procedure to collect logs using the Settings dialog of the RICOH Auto Color Adjuster.

    Note:
  • You can collect log files from the Settings dialog if an issue occurs once you launch the main application dialog or while using the Settings dialog.
  • If an issue occurs while one of the Quick Color Adjustment, Color Sample Matching, or Colorimetry dialogs is open, use LogCollector to collect the log files. For more information, see Collecting Logs Using CLI LogCollector.
  • The log files do not include any data or personal information that can be used to identify a specific individual.

To collect logs using the Settings dialog:

  1. If the RICOH Auto Color Adjuster application is not displayed, double-click the RICOHRICOH icon desktop icon to start it.
  2. In the RICOH Auto Color Adjuster dialog, select the SettingsSettings button button.
  3. In the left pane, select Logs, Backup and Restore.
  4. Optional: Include chart log data in the log files.
    1. To include chart log data in the log files, select the checkbox next to Chart Log Data.
      Once selected, the Date Range and Split Log File fields become active.
    2. If you know when the issue occurred, select the checkbox next to Date Range to specify the corresponding time period when saving chart log data.
    3. Select the start date and end date for the data you want to include. Selecting a large date range might increase the size of the log file.
    4. If there are file size constraints when sending data to the service representative, select the checkbox next to Split Log File to split the log file into multiple smaller files.
    5. Enter the maximum file size in the Size in MB field.
      • Default: 500 MB
      • Minimum: 500 MB
      • Maximum: 900 MB
      All split files are created with this size, except the last one, which might be smaller depending on the total log file size.
  5. In the Save Logs section, select Save Logs.
  6. Enter the file name and select the folder where you want to save the log file.
  7. Select Save.
    The log files are saved in PACK format. If you split the log file into smaller files, each file name includes a numeric extension such as .001, .002, and so on, based on the total number of split files.
      Note:
    • To successfully extract the log content, all split files are required.
  8. If you receive a message that the application collected the log file successfully, select OK. Then select Go Back to Main Dialog.
  9. If you receive a message that the application failed to collect the log file, follow the instructions in the message.
Parent topic: Log Files