Problems with list files

If you set up a workflow to pull documents from jobs before printing or other processing, but experience issues with incorrect documents left in the job or incorrect documents pulled from the job, you might need to update some settings.

Check the following items:

  • Your workflow

    Make sure you have a SetDocPropsFromList step in your workflow. This step processes the list file and is mandatory.

  • The Columns in list file property

    Check the SetDocPropsFromList step to see if you correctly specified the properties used to identify which documents in the job should be pulled. For example, a bank has customers who have the same account number for their checking and savings accounts. A separate document property named Type specifies the account type. A job contains a mixture of savings and checking documents.

    To pull all of the savings documents from the job, you could provide a list file that contains only the word SAVINGS and set the Columns in list file property to Type. If the list file contains entries with both account numbers and types and you want to pull the documents that match on both account number and type, set the Columns in list file property to Account number and Type. For the same list file, if you want to pull all the documents for a set of account numbers no matter what the account type is, set the Columns in list file property to Account number.

    You can increase or decrease the properties in the Columns in list file property to identify only the documents you want to pull. Check the order of the properties in the Columns in list file property to make sure it matches the order of the columns in the list file.

  • The Delimiter property

    Each entry in a list file must be on a separate line. If an entry contains multiple property values (such as account number and type), the property values must be separated by a delimiter.

    Make sure the correct type of delimiter is chosen. If there is only one value per line in the list file, use New line. If there is more than one value per line in the list file, select the type of delimiter used between the values.

  • The list files in the directory specified in the List file directory property

    RICOH ProcessDirector processes all the files in the directory named in the List file directory property. If you have files leftover from a previous day's processing, they are applied along with today's list file.

    Make sure the values in the Columns in list file property are values for the correct document properties in the order in which they appear in the list file.

    Make sure the list files are located in the correct directory. If the list files are not located in the specified directory, RICOH ProcessDirector is unable to locate them.

  • When the list file was placed in the list file directory

    If the SetDocPropsFromList step processes the job before the list file is received, it is too late for RICOH ProcessDirector to use the list file. You can add a Wait step to the workflow before the SetDocPropsFromList step so the job will wait until a time that you specify for any list file to arrive. Or you can add a manual step before the SetDocPropsFromList step and set it to require the operator to complete the manual step after the list file is in its correct place.

Parent topic: Problems with document processing