1 Customer Reference Documents
Customer Reference Documents (CRDs) provide details about new product releases, including
descriptions of function, order numbers, and prerequisites. CRDs can also announce
the end of support and service for products.
1.1 By product
1.1.1 RICOH InfoPrint Font Collection
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH InfoPrint Font Collection.
Version 3.8
Version 3.7
- InfoPrint Font Collection V3.7 (5639-AFP)
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available (Japan)
Version 3.6
- InfoPrint Font Collection (5639-AFP) V3.6
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available (Japan)
Version 3.5
Version 3.4
Version 3.3
Version 3.2
Version 3.1
1.1.2 RICOH InfoPrint Manager
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH InfoPrint Manager.
Version 4.13
Version 4.12
- RICOH InfoPrint Manager V4.12.2 (5648-F40)
- RICOH InfoPrint Manager V4.12 (5648-F40)
- RICOH InfoPrint Manager V4.12 (5648- F40) and RICOH InfoPrint Manager Subscription V4.12 (5648-F50) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.12 (5648- F40) and RICOH InfoPrint Manager V4.12 Subscription (5648-F50) Japan End of Software Maintenance Service and Support – Replacement Available
Version 4.11
- RICOH InfoPrint Manager V4.11.2 (5648-F40)
- RICOH InfoPrint Manager V4.11 (5648-F40)
- RICOH InfoPrint Manager V4.11 (5648-F40) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.11 (5648-F40) Japan End of Software Maintenance Service and Support – Replacement Available
Version 4.10
Version 4.9
Version 4.8
Version 4.7
Version 4.6
Version 4.5
Version 4.4
Version 2.3 - 4.3
- InfoPrint Manager for Windows (5648-F36) V2.3 PU 14 and InfoPrint Manager for AIX (5648-F35) V4.3 PU 14 Enhancements
- InfoPrint Manager for Windows (5648-F36) V2.3 PU 13 and InfoPrint Manager for AIX (5648-F35) V4.3 PU 13 Enhancements
- InfoPrint Manager for Windows (5648-F36) V2.3 PU 12 and InfoPrint Manager for AIX (5648-F35) V4.3 PU 12 Enhancements
- InfoPrint Manager for Windows (5648-F36) V2.3 PU 11 and InfoPrint Manager for AIX (5648-F35) V4.3 PU 11 Enhancements
- InfoPrint-Manager-V2.3-V4.3-Web-GUI-and-AnyPlace-Print
- InfoPrint-Manager-V2.3-V4.3-Pull-Print-Feature
- InfoPrint Manager V2.3, V4.3 End of Sales and Service
1.1.3 RICOH InfoPrint XT
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH InfoPrint XT.
Version 3.4
Version 3.3
Version 3.2
Version 3.1
1.1.4 RICOH ProcessDirector
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH ProcessDirector.
In older documents, the name of this product is InfoPrint ProcessDirector.
Version 3.12
Version 3.11
- RICOH ProcessDirector V3.11 (5765-H30) and RICOH ProcessDirector Subscription V3.11 (5765-H70)-- Revised
- RICOH ProcessDirector V3.11 (5765-H30) and RICOH ProcessDirector Subscription V3.11 (5765-H70)
- RICOH ProcessDirector (5765-H30) V3.11 and RICOH ProcessDirector Subscription (5765-H70) V3.11 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.11 (5765-H30) and RICOH ProcessDirector Subscription V3.11 (5765-H70) Japan End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
Version 3.10
- RICOH ProcessDirector V3.10 (5765- H30) and RICOH ProcessDirector Subscription V3.10 (5765-H70)
- Withdrawal of Ricoh ProcessDirector Ink Savvy Option
- RICOH ProcessDirector (5765-H30) V3.10 and RICOH ProcessDirector Subscription (5765-H70) V3.10 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.10 (5765-H30) and RICOH ProcessDirector Subscription V3.10 (5765-H70) Japan End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
Version 3.9
- RICOH ProcessDirector V3.9 (5765-H30) and RICOH ProcessDirector Subscription V3.9 (5765-H70)
- RICOH ProcessDirector (5765-H30) V3.9 and RICOH ProcessDirector Subscription (5765-H70) V3.9 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.9 (5765- H30) and RICOH ProcessDirector Subscription V3.9 (5765-H70) End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
Version 3.8
- RICOH ProcessDirector V3.8 (5765-H30)
- RICOH ProcessDirector Subscription V3.8 (5765-H70)
- RICOH ProcessDirector (5765-H30) V3.8 and RICOH ProcessDirector Subscription (5765-H70) V3.8 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.8 (5765-H30) and RICOH ProcessDirector Subscription V3.8 (5765-H70) End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
Version 3.7
Version 3.6
Version 3.5
Version 3.4
Version 3.3
Version 3.2
Version 3.1
Version 3.0
Version 2.5
Version 2.4
Version 2.3
Version 2.2
- InfoPrint ProcessDirector V2.2.1 and InfoPrint 5000 Ink Suite Announcement
- InfoPrint ProcessDirector V2.2.0 Output Management Release
- Software service discontinuance: InfoPrint ProcessDirector V2.2.1 and V2.3.0 – replacements available
- Software service discontinuance: InfoPrint ProcessDirector V2.1.0 and V2.2.0 – replacements available
Version 2.1
1.1.5 RICOH TotalFlow Producer
Customer Reference Documents for RICOH TotalFlow Producer.
1.1.6 RICOH TotalFlow Production Manager
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH TotalFlow Production Manager.
Version 4.3.x
Version 4.2.x
Version 4.1.x
Version 3.x
Version 2.x
1.1.7 RICOH TotalFlow Prep
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH TotalFlow Prep.
Version 4.3.x
Version 4.2.x
4.1.x
Version 3.x
Version 2x
1.1.8 RICOH TotalFlow BatchBuilder
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH TotalFlow BatchBuilder.
1.1.9 RICOH Web Enablement Solutions Suite
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH Web Enablement Solutions Suite.
Version 1.3
- AFP2PDF Plus V1.3 (5876-W11) Upgrades, Withdrawal from Marketing and End of Software Maintenance Service and Support
- RICOH Web Enablement Solutions Suite V1.3
- Web Enablement Solutions Suite Oracle Solaris Support, Withdrawal from Marketing and End of Software Maintenance Service and Support – Replacement Available
Version 1.2
Version 1.1
Version 1.0
Earlier versions
1.1.10 Other RICOH products
Customer Reference Documents and End of Software Maintenance and Support notices for
other RICOH products.
InfoPrint Ink Savvy
RICOH InfoPrint Productivity Tracker
RICOH Supervisor
1.1.11 Withdrawn products
Customer Reference Documents and End of Software Maintenance and Support notices for
software that is not sold nor supported any longer.
1.1.11.1 RICOH ProcessDirector Express
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH ProcessDirector Express.
In older documents, the name of this product is InfoPrint ProcessDirector Express.
Version 1.4
Version 1.3
Version 1.2
- Ricoh ProcessDirector Express V1.2
- Ricoh ProcessDirector Express V1.2 Automated Verification Feature and Deadline Tracker Feature
- RICOH ProcessDirector Express V1.2 Postal Enablement Feature
- Withdrawal from Marketing and End of Software Maintenance Service and Support for RICOH ProcessDirector Express (5765-H29) V1.2 – Replacements available
Version 1.1
Version 1.0
1.1.11.2 RICOH TotalFlow DocEnhancer
Customer Reference Documents and End of Software Maintenance and Support notices for
RICOH TotalFlow DocEnhancer.
Version 1.3
Version 1.2
Version 1.1
Version 1.0
1.1.11.3 Other RICOH products
Customer Reference Documents and End of Software Maintenance and Support notices for
other withdrawn RICOH products.
AFP2PDF and Line2PDF
AFP Resource Installer for Windows
AFP Unicode Fonts IPLA
Page Printing Formatting Aid for Windows
RICOH Communications Manager
RICOH InfoPrint Transform Manager
RICOH TotalFlow Path
RICOH TotalFlow Print Manager
RICOH TotalFlow Supervisor
1.2 By year
1.2.1 Customer Reference Documents 2024
1.2.1.1 Maintenance CRDs 2024
These Maintenance CRDs were released in 2024:
- RICOH InfoPrint Manager V4.12 (5648- F40) and RICOH InfoPrint Manager Subscription V4.12 (5648-F50) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.12 (5648- F40) and RICOH InfoPrint Manager V4.12 Subscription (5648-F50) Japan End of Software Maintenance Service and Support – Replacement Available
1.2.2 Customer Reference Documents 2023
These Customer Reference Documents were released in 2023.
RICOH InfoPrint Manager
RICOH ProcessDirector
RICOH TotalFlow BatchBuilder
RICOH TotalFlow Prep
RICOH TotalFlow Producer
RICOH TotalFlow Production Manager
1.2.2.1 Maintenance CRDs 2023
These Maintenance CRDs were released in 2023:
- RICOH ProcessDirector (5765-H30) V3.11 and RICOH ProcessDirector Subscription (5765-H70) V3.11 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.11 (5765-H30) and RICOH ProcessDirector Subscription V3.11 (5765-H70) Japan End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
- RICOH InfoPrint Manager V4.11 (5648-F40) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.11 (5648-F40) Japan End of Software Maintenance Service and Support – Replacement Available (Japan-specific)
1.2.3 Customer Reference Documents 2022
These Customer Reference Documents were released in 2022.
RICOH InfoPrint Manager
RICOH ProcessDirector and RICOH ProcessDirector Subscription
1.2.3.1 Maintenance CRDs 2022
These Maintenance CRDs were released in 2022:
- RICOH InfoPrint Manager V4.10 (5648-F40) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.10 (5648-F40) Japan End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH ProcessDirector (5765-H30) V3.10 and RICOH ProcessDirector Subscription (5765-H70) V3.10 End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH ProcessDirector V3.10 (5765-H30) and RICOH ProcessDirector Subscription V3.10 (5765-H70) Japan End of Software Maintenance Service and Support – Replacement Available
1.2.4 Customer Reference Documents 2021
These Customer Reference Documents were released in 2021.
RICOH ProcessDirector
RICOH InfoPrint Font Collection
RICOH InfoPrint Manager
RICOH TotalFlow BatchBuilder
RICOH InfoPrint XT
1.2.4.1 Maintenance CRDs 2021
These Maintenance CRDs were released in 2021:
- AFP2PDF Plus V1.3 (5876-W11) Upgrades, Withdrawal from Marketing and End of Software Maintenance Service and Support
- RICOH TotalFlow BatchBuilder V2.3 (5765-H35) End of Software Maintenance Service and Support – Replacement Available
- RICOH TotalFlow BatchBuilder V2.3 (5764-H35) Japan End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.9 (5765-F40) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Manager V4.9 (5765-F40) Japan End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available
- RICOH InfoPrint Font Collection V3.6 and V3.7 (5639-AFP) End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH InfoPrint XT V3.3 (5765-XTA) End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH InfoPrint XT V3.3 (5765-XTA) Japan End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH ProcessDirector (5765-H30) V3.9 and RICOH ProcessDirector Subscription (5765-H70) V3.9 End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH ProcessDirector V3.9 (5765- H30) and RICOH ProcessDirector Subscription V3.9 (5765-H70) End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: Withdrawal of Ricoh ProcessDirector Ink Savvy Option
1.2.5 Customer Reference Documents 2020
These Customer Reference Documents were released in 2020.
InfoPrint Manager
RICOH ProcessDirector
Web Enablement Solutions Suite
TotalFlow Prep
TotalFlow Production Manager
1.2.5.1 Maintenance CRDs 2020
These Maintenance CRDs were released in 2020:
- Customer Reference Document: RICOH ProcessDirector (5765-H30) V3.8 and RICOH ProcessDirector Subscription (5765-H70) V3.8 End of Software Maintenance Service and Support – Replacement Available
- Customer Reference Document: RICOH ProcessDirector V3.8 (5765-H30) and RICOH ProcessDirector Subscription V3.8 (5765-H70) End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
- Customer Reference Document: AFP Resource Installer for Windows (5639-EE2), Withdrawal from Marketing and End of Software Maintenance Service and Support
- RICOH InfoPrint Productivity Tracker (5639-AA9), Withdrawal from Marketing and End of Software Maintenance Service and Support – Replacement Available
- Web Enablement Solutions Suite Oracle Solaris Support, Withdrawal from Marketing and End of Software Maintenance Service and Support – Replacement Available
- Page Printing Formatting Aid for Windows (5799-RZB), Withdrawal from Marketing and End of Software Maintenance Service and Support – Replacement Available
- Web Enablement Solutions Suite V1.2 End of Software Maintenance Service and Support – Replacement Available
- Web Enablement Solutions Suite V1.2 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
- InfoPrint Manager V4.8 End of Software Maintenance Service and Support – Replacement Available
- InfoPrint Manager V4.8 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
1.2.6 Customer Reference Documents 2019
These Customer Reference Documents were released in 2019.
InfoPrint Font Collection
InfoPrint Manager
RICOH Process Director
TotalFlow Prep
TotalFlow Production Manager
Web Enablement Solutions Suite
1.2.6.1 Maintenance CRDs 2019
These Maintenance CRDs were released in 2019:
- RICOH ProcessDirector V3.7 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.7 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
- RICOH TotalFlow Supervisor Withdrawal from Marketing and End of Software Maintenance Service and Support No Current Replacement Available
- Web Enablement Solutions Suite V1.1 End of Software Maintenance Service and Support – Replacement Available
- Web Enablement Solutions Suite V1.1 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
- InfoPrint Manager V4.7 End of Software Maintenance Service and Support – Replacement Available
- InfoPrint Manager V4.7 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
- InfoPrint Font Collection V3.5 End of Software Maintenance Service and Support – Replacement Available
- InfoPrint Font Collection V3.5 End of Software Maintenance Service and Support – Replacement Available (Japan EOSS)
1.2.7 Customer Reference Documents 2018
These Customer Reference Documents were released in 2018.
RICOH InfoPrint Manager
RICOH InfoPrint XT
RICOH Communications Manager
RICOH ProcessDirector
RICOH Supervisor
RICOH Web Enablement Solutions Suite
RICOH TotalFlow BatchBuilder
RICOH TotalFlow Prep
RICOH TotalFlow Production Manager
1.2.7.1 Maintenance CRDs 2018
These Maintenance CRDs were released in 2018:
- RICOH ProcessDirector V3.6 End of Software Maintenance Service and Support – Replacement Available
- Withdrawal of Ricoh ProcessDirector Ink Estimation Option
- RICOH InfoPrint Manager (5648-F40) V4.5 and V4.6 End of Software Maintenance Service and Support (EOS&S)
- Withdrawal from Marketing and End of Software Maintenance Service and Support for RICOH TotalFlow DocEnhancer (5765-H33) - Replacement available
- Withdrawal from Marketing and End of Software Maintenance Service and Support for RICOH InfoPrint Transform Manager (5639-ITM) - Replacement Available
- RICOH TotalFlow BatchBuilder Version 2.1 and 2.2 (5765-H35) – Withdrawal from Marketing and End of Software Maintenance Service and Support – Replacement Available
1.2.8 Customer Reference Documents 2017
These Customer Reference Documents were released in 2017.
InfoPrint Font Collection
InfoPrint Ink Savvy
InfoPrint Manager
InfoPrint XT
Ricoh ProcessDirector
TotalFlow BatchBuilder
TotalFlow DocEnhancer
TotalFlow Prep
TotalFlow Production Manager
TotalFlow Supervisor
The following Maintenance CRDs were also released in 2017.
1.2.8.1 Maintenance CRDs 2017
These Maintenance CRDs were released in 2017:
- End of Software Maintenance Service and Support for InfoPrint Font Collection 3.4 — Replacement available
- TotalFlow BatchBuilder Version 2.0 (5765–H35) — Withdrawal from Marketing and End of Software Maintenance Service and Support — Replacement Available
- RICOH ProcessDirector V3.3 and V3.4 End of Software Maintenance Service and Support – Replacement Available
- InfoPrint XT V3.2 End of Software Maintenance Service and Support – Replacement Available
- TotalFlow Path End of Marketing
- TotalFlow Path End of Service and Support
- RICOH ProcessDirector V3.5 End of Software Maintenance Service and Support – Replacement Available
1.2.9 Customer Reference Documents 2016
These Customer Reference Documents were released in 2016.
InfoPrint Font Collection
Infoprint Manager
InfoPrint Productivity Tracker
Infoprint XT
RICOH ProcessDirector
RICOH Web Enablement Solutions Suite
TotalFlow BatchBuilder
TotalFlow DocEnhancer
TotalFlow Prep
TotalFlow Print Manager
TotalFlow Production Manager
TotalFlow Supervisor
The following Maintenance CRDs were also released in 2016.
1.2.9.1 Maintenance CRDs 2016
These Maintenance CRDs were released in 2016:
- InfoPrint Manager (5648–F40) V4.4, V4.4.1 and V4.4.2 End of Software Maintenance Service and Support
- AFP2PDF (5876-W01) and Line2PDF (5876-W02) Withdrawal From Marketing and End of Software Maintenance Service and Support – Replacements Available
- End of Software Maintenance Service and Support for InfoPrint Font Collection 3.3 – Replacement available
- TotalFlow BatchBuilder Version 1.1 (5765-H35) –Withdrawal from Marketing and End of Software Maintenance Service and Support–Replacement Available
- RPQ 5799-AFP Unicode Fonts IPLA Withdrawal From Marketing
- InfoPrint XT V3.1 End of Software Maintenance Service and Support – Replacement Available
- RICOH ProcessDirector V3.2 and RICOH ProcessDirector Express V1.3 and V1.4 End of Software Maintenance Service and Support – Replacement Available
- End of Software Maintenance Service and Support for TotalFlow DocEnhancer V1.2 - Replacement available
- TotalFlow Print Manager Merge into Production Manager – End of Software Maintenance Service and Support
- End of Software Maintenance Service and Support for versions 3.x of TotalFlow Prep, Print Manager and Production Manager
1.2.10 Customer Reference Documents 2015
These Customer Reference Documents were released in 2015.
Ricoh ProcessDirector and Ricoh ProcessDirector Express
TotalFlow DocEnhancer
TotalFlow Batch Builder
InfoPrint Font Collection
Infoprint Manager
Printer Attachment features
The following Maintenance CRDs were also released in 2015.
1.2.10.1 Maintenance CRDs 2015
These Maintenance CRDs were released in 2015:
Ricoh ProcessDirector and Ricoh ProcessDirector Express
- End of Software Maintenance Service and Support for RICOH ProcessDirector V3.1– Replacements available
- Withdrawal from Marketing and End of Software Maintenance Service and Support for RICOH ProcessDirector Express (5765-H29) V1.2– Replacements available
- End of Service and Support for Ricoh ProcessDirector V3.0 and Ricoh ProcessDirector Express V1.1 – Replacements available
TotalFlow DocEnhancer
TotalFlow BatchBuilder
InfoPrint Font Collection
TotalFlow Print Manager and TotalFlow Production Manager
1.2.11 Customer Reference Documents 2014
These Customer Reference Documents were released in 2014.
Ricoh ProcessDirector and Ricoh ProcessDirector Express
TotalFlow DocEnhancer
InfoPrint Font Collection
Infoprint Manager
The following Maintenance CRDs were also released in 2014.
1.2.11.1 Maintenance CRDs 2014
These Maintenance CRDs were released in 2014:
InfoPrint ProcessDirector and Ricoh ProcessDirector Express
InfoPrint Manager
1.2.12 Customer Reference Documents 2013
These Customer Reference Documents were released in 2013.
RICOH ProcessDirector and RICOH ProcessDirector Express
- Ricoh ProcessDirector V3.0.0
- Ricoh ProcessDirector Express V1.1 Announcement
- Ricoh ProcessDirector V3.1
- Ricoh ProcessDirector Express V1.2
- RICOH ProcessDirector 3.1 Automated Verification Feature and Deadline Tracker Feature
- Ricoh ProcessDirector Express V1.2 Automated Verification Feature and Deadline Tracker Feature
RICOH TotalFlow DocEnhancer
RICOH Infoprint XT
Infoprint Transform Manager
RICOH Infoprint Manager
The following Maintenance CRDs were also released in 2013.
1.2.12.1 Maintenance CRDs 2013
These Maintenance CRDs were released in 2013:
Ricoh ProcessDirector and Ricoh ProcessDirector Express
InfoPrint Font Collection
1.2.13 Customer Reference Documents 2012
These Customer Reference Documents were released in 2012.
InfoPrint ProcessDirector and InfoPrint ProcessDirector Express
TotalFlow DocEnhancer
Ricoh Web Enablement Solutions Suite
InfoPrint Font Collection
Infoprint Manager
The following Maintenance CRDs were also released in 2012.
1.2.13.1 Maintenance CRDs 2012
These Maintenance CRDs were released in 2012:
InfoPrint ProcessDirector
1.2.14 Customer Reference Documents 2011
These Customer Reference Documents were released in 2011.
InfoPrint ProcessDirector
Infoprint XT
RICOH Web Enablement Solutions Suite Announcement
InfoPrint Productivity Tracker
Infoprint Manager
Infoprint Transform Manager
InfoPrint Ink Savvy
1.2.15 Customer Reference Documents 2010
These Customer Reference Documents were released in 2010.