Downloading and Installing RICOH Supervisor Data Collector on Windows

To start monitoring and gathering data from your printers, you must first install the RICOH Supervisor Data Collector application. If a data collector is not available, the Install Data Collector to Get Printer Data page is displayed.
To download and install RICOH Supervisor Data Collector on Windows:
  1. On the Install Data Collector to Get Printer Data page, prepare to install RICOH Supervisor Data Collector to connect to your printer and click Next.
    Install RICOH Supervisor Data Collector
  2. Check the computer requirements and click Next.
    Install RICOH Supervisor Data Collector
  3. Check the ports that you need to open and click Next.
    Install RICOH Supervisor Data Collector
  4. Check the URLs that need to be whitelisted from your firewall in order to be accessible for the data collector. Click Next.
    Install RICOH Supervisor Data Collector
  5. On the Download & Install Data Collector page, click Download Data Collector for Windows or click here for Linux.
    Download RICOH Supervisor Data Collector
  6. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  7. Launch the installer as an administrator.
  8. When the installer is displayed, select a language and click OK.
  9. In the Welcome dialog box, click Next.
  10. In the License Agreement dialog box:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  11. In the Install Folder dialog box:
    1. If you want to change the default installation folder, click Choose.... Go to the folder where you want to install RICOH Supervisor Data Collector and click OK.
    2. Click Next.
      Note:
    • If you want to restore the default installation folder, click Restore Default Folder.
    • Make sure that the installation path for RICOH Supervisor Data Collector contains only characters from the same code page as the operating system.
    • Make sure that the specified installation location contains the recommended disk space for installing and running RICOH Supervisor Data Collector.
  12. In the Shortcut Folder dialog box:
    1. Specify where you want to create the product icons.
    2. Click Next.
  13. In the Proxy Settings dialog box:
    1. Review and update the information, if necessary. The installer attempts to detect automatically your system proxy configuration.
    2. Click Next.
  14. In the Choose Region dialog box:
    1. Select the region where the data gets stored.
      If your region is unreachable, make sure that the proxy or firewall settings do not block access to the region URL:
      • United States: https://datacollector.app-ricohsoftware.com/account-details.json
      • Europe: https://datacollector.app-ricohsoftware.eu/account-details.json
    2. Click Next.
  15. In the Configure ports dialog box:
    1. Enter the port numbers for the RICOH Supervisor Data Collector web server and the database server. You can change the default port number if you are already using the port.
    2. Click Next.
  16. In the Summary dialog box:
    1. Review the information you provided.
    2. To go back and edit the information you provided, click Previous.
    3. To proceed, click Install.
  17. After the installation is complete, select the Open RICOH Supervisor - Data Collector check box to open the application.
  18. Click Done to close the installer.
When you upgrade RICOH Supervisor Data Collector, you are prompted to restart the computer. Click Restart.

If RICOH Supervisor Data Collector does not launch after the computer restart, launch the Change Installation executable file, run Repair, then restart the computer again.

You can also repair RICOH Supervisor Data Collector with the command line option.

Run the command in the installation path on the computer where RICOH Supervisor Data Collector is installed: 

"Change Installation.exe" -i silent -repair

Parent topic: Getting Started with RICOH Supervisor Data Collector