Job Insights Dashboard

The Job Insights sample dashboard displays job information, including the number of jobs printed, the number of pages printed, the average job size, and the average job duration. It also provides information about printer interventions and intervention duration to help you find the jobs that caused the most issues.
    Note:
  • This dashboard requires data from RICOH Supervisor Data Collector.

All the time-related data from the Job Insights dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector.

Dashboards tab - Job Insights dashboard

The following visuals are included in the Job Insights dashboard:

PAGES PRINTED FOR SELECTED DATES
Visual type: Key performance indicator
Displays the total number of pages printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
JOBS PRINTED FOR SELECTED DATES
Visual type: Key performance indicator
Displays the total number of jobs printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
AVERAGE JOB SIZE
Visual type: Key performance indicator
Displays the average job size based on the number of printed pages. Includes data from both cut sheet and continuous form printers.
AVERAGE JOB DURATION
Visual type: Key performance indicator
Displays the average job duration in minutes based on data collected in the last 180 days. Includes data from both cut sheet and continuous form printers.
PAGES PRINTED TODAY
Visual type: Key performance indicator
Displays the number of printed pages for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
JOBS PRINTED TODAY
Visual type: Key performance indicator
Displays the number of printed jobs for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
JOBS BY NUMBER OF INTERVENTIONS VERSUS INTERVENTION DURATION
Visual type: Scatter plot

Displays the number of printer interventions and the intervention duration for jobs that encountered a printer intervention. Includes data from both cut sheet and continuous form printers.

Each job is represented by a dot in the chart. The size of the dots depends on the printer intervention duration.

For increased accuracy, a Printer Intervention Sequence filter is applied to the visual. When the printer sends several intervention codes at the same time, only the main intervention is included in the visual.

This filter is especially useful when a main printer intervention generates a sequence of other interventions. For example, the serviceRequested and offline intervention codes are often received alongside the main intervention. The filter excludes the serviceRequested and offline intervention codes when they overlap with the main intervention.

The filter also applies when several independent printer interventions, such as paperJam and mediaLow, occur at the same time.

For more information on the Printer Intervention Sequence field and on how RICOH Supervisor orders simultaneous interventions and determines the main intervention, see Data Fields from RICOH Supervisor Data Collector.

All the printer intervention data collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 is automatically assigned to the N\A intervention sequence value. Make sure that you include this value in the Printer Intervention Sequence filter if you want to view older data.

INTERVENTIONS BY DURATION FOR SELECTED JOBS
Visual type: Bar chart

Displays the printer interventions with the highest duration for the jobs selected in the Filters panel. Includes data from both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Intervention Sequence filter is applied to the visual. When the printer sends several intervention codes at the same time, only the main intervention is included in the visual.

This filter is especially useful when a main printer intervention generates a sequence of other interventions. For example, the serviceRequested and offline intervention codes are often received alongside the main intervention. The filter excludes the serviceRequested and offline intervention codes when they overlap with the main intervention.

The filter also applies when several independent printer interventions, such as paperJam and mediaLow, occur at the same time.

For more information on the Printer Intervention Sequence field and on how RICOH Supervisor orders simultaneous interventions and determines the main intervention, see Data Fields from RICOH Supervisor Data Collector.

All the printer intervention data collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 is automatically assigned to the N\A intervention sequence value. Make sure that you include this value in the Printer Intervention Sequence filter if you want to view older data.

These filter controls are defined for the Job Insights dashboard:

Date
Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the last 2 quarters.

When you edit the filter, choose one of the following options:

  • Relative date

    Choose how you want the filter to relate to the time frame. You can choose to report on previous quarter, this quarter, quarter to date, last number of quarters or next number of quarters.

    You also have the option to exclude time periods.

  • Absolute date range

    Choose the date range from the calendar.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor.

Job Name
Lets you display data only for specific jobs.

By default, all jobs are included.

Location Name
Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in visuals and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name
Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name
Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector.

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector. If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in visuals and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

Parent topic: Using the Sample Dashboards and Filters