Data Fields from RICOH Supervisor Data Collector

The amount of time required for printing the job in milliseconds.

On cut sheet printers, the job duration includes the time the printer was in an error state while printing the job.

On continuous form printers, the job always goes to the printed or aborted state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The job duration is tracked separately for each job ID and the time the printer was in an error state is not included.

The time when the job finished printing in the printer time zone set in RICOH Supervisor Data Collector.

We recommend using the Job Start Time and Job End Time data fields only for information about the job. To view data based on time intervals, use the fields available in the Date section.

The unique identifier assigned to the job.

Job IDs are useful for distinguishing and tracking each individual job.

For example, you can use the Job ID field if you want to count the number of jobs that were printed during a time period. If you use the Job Name field instead, jobs with the same name are counted only once.

The printing side setting: 1-sided or 2-sided.

For continuous form printers, the printing side information is retrieved based on the current printer configuration and not on the job settings. Make sure that you restart the printer every time you change the printer configuration.

On printers with multiple engines, if engine 2 or 3 is disabled, RICOH Supervisor Data Collector cannot identify the printer configuration accurately. As a result, when you print a 1-sided job, the printing side is reported as 2-sided.

The printing side information is not available for TotalFlow Print Server cut sheet printers.

The time when the job started printing in the printer time zone set in RICOH Supervisor Data Collector.

We recommend using the Job Start Time and Job End Time data fields only for information about the job. To view data based on time intervals, use the fields available in the Date section.

The number of printed copies.

For aborted jobs on InfoPrint 5000, and InfoPrint 4100 continuous form printers, the number of printed copies is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed copies is reported as follows:

• If the job went to the aborted state, the actual number of printed copies is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed copies is reported instead.
• If the job went to the printed state, the total number of printed copies is reported for each job ID. When you aggregate the printed copies value based on the job name, the result is a multiple of the number of copies that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of copies that were actually printed.

The number of printed impressions.

Fiery and RICOH GW cut sheet printers and RICOH Pro VC continuous form printers

The number of printed impressions is retrieved directly from the printer. The printer calculates the number of printed impressions based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file/n-up value × copies

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 150.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 300.

TotalFlow Print Server cut sheet printers

The number of printed impressions is retrieved directly from the printer. The printer calculates the number of printed impressions based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file × copies

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 300.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 300.

InfoPrint 5000 and InfoPrint 4100 continuous form printers

The number of printed impressions is calculated in RICOH Supervisor Data Collector assuming that all jobs are 2-up, regardless of the printer configuration:

Pages in PDF file/2 × copies

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 150.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 150.

If a job contains inserts, the inserts are not taken into account for the number of printed impressions.

For aborted jobs on InfoPrint 5000, and InfoPrint 4100 continuous form printers, the number of printed impressions is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed impressions is reported as follows:

• If the job went to the aborted state, the actual number of printed impressions is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed impressions is reported instead.
• If the job went to the printed state, the total number of printed impressions is reported for each job ID. When you aggregate the printed impressions value based on the job name, the result is a multiple of the number of impressions that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of impressions that were actually printed.

The number of printed pages.

Fiery and RICOH GW cut sheet printers

The number of printed pages is retrieved directly from the printer. The printer calculates the number of printed pages based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file/n-up value × copies

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed pages is 150.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed pages is 300.

TotalFlow Print Server cut sheet printers and RICOH Pro VC, InfoPrint 5000, and InfoPrint 4100 continuous form printers

The number of printed pages is retrieved directly from the printer. The printer calculates the number of printed pages based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file × copies

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed pages is 300.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed pages is 300.

If a job contains inserts, the inserts are not taken into account for the number of printed pages.

For aborted jobs on InfoPrint 5000, and InfoPrint 4100 continuous form printers, the number of printed pages is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed pages is reported as follows:

• If the job went to the aborted state, the actual number of printed pages is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed pages is reported instead.
• If the job went to the printed state, the total number of printed pages is reported for each job ID. When you aggregate the printed pages value based on the job name, the result is a multiple of the number of pages that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of pages that were actually printed.

The length of paper printed by continuous form printers, measured in feet.

In visuals, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under Settings ⇒ User Preferences.

The paper length data might not always be exact due to printer communication delays. Sometimes, there might be a difference of a few feet between the reported data and the actual length of printed paper.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The printed paper length is tracked and reported separately for each job ID.

The length of paper printed by continuous form printers, measured in meters.

In visuals, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under Settings ⇒ User Preferences.

The paper length data might not always be exact due to printer communication delays. Sometimes, there might be a difference of a few feet between the reported data and the actual length of printed paper.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The printed paper length is tracked and reported separately for each job ID.

The number of printed sheets.

Fiery, RICOH GW, and TotalFlow Print Server cut sheet printers and RICOH Pro VC continuous form printers

The number of printed sheets is retrieved directly from the printer. The printer calculates the number of printed sheets based on the number of pages in the PDF file and the job printing settings:

(Pages in PDF file/n-up value/printing side value) × copies

For 1-sided jobs, the printing side value is 1. For 2-sided jobs, the printing side value is 2.

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed sheets is 150.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed sheets is 150.

InfoPrint 5000 and InfoPrint 4100 continuous form printers

The number of printed sheets is calculated in RICOH Supervisor Data Collector assuming that all jobs are 2-up, regardless of the printer configuration:

(Pages in PDF file/2/printing side value) × copies

For 1-sided jobs, the printing side value is 1. For 2-sided jobs, the printing side value is 2.

Examples:

• If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed sheets is 150.
• If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed sheets is 75.

If a job contains inserts, the inserts are not taken into account for the number of printed sheets.

For aborted jobs on continuous form printers, the number of printed sheets is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed sheets is reported as follows:

• If the job went to the aborted state, the actual number of printed sheets is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed sheets is reported instead.
• If the job went to the printed state, the total number of printed sheets is reported for each job ID. When you aggregate the printed sheets value based on the job name, the result is a multiple of the number of sheets that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of sheets that were actually printed.

The amount of cyan ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of cyan ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of black ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of magenta ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of yellow ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of black ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of magenta ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of yellow ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of cyan ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of cyan ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of black ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of magenta ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of yellow ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

The amount of black ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of magenta ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of yellow ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

The amount of K1 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

The amount of K2 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

The total amount of cyan ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers

The total amount of cyan ink used on both engines.

RICOH Pro VC printers

The total amount of cyan ink used on both engines for printing and flushing the printhead.

The total amount of black ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers

The total amount of black ink used on both engines.

RICOH Pro VC printers

The total amount of black ink used on both engines for printing and flushing the printhead.

The total amount of K1 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

The total amount of K2 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

The total amount of magenta ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers

The total amount of magenta ink used on both engines.

RICOH Pro VC printers

The total amount of magenta ink used on both engines for printing and flushing the printhead.

The total amount of yellow ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers

The total amount of yellow ink used on both engines.

RICOH Pro VC printers

The total amount of yellow ink used on both engines for printing and flushing the printhead.

The total amount of MICR (magnetic ink character recognition) ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers

The total amount of K1 and K2 ink used on engine 3.

InfoPrint 5000 black and white printers and RICOH Pro VC printers

The value for this field is always 0.

The total amount of black ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 black and white printers

The total amount of K1 and K2 ink used on both engines.

InfoPrint 5000 color printers

The total amount of black ink used on both engines.

RICOH Pro VC printers

The total amount of black ink used on both engines for printing and flushing the printhead.

• The Job Ink Usage - Color Continuous Form section includes data from InfoPrint 5000 color printers and RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 printers.
• The Job Ink Usage - InfoPrint 5000 Black & White section includes data from InfoPrint 5000 black and white printers.
• The Job Ink Usage - All Printers section includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 printers.
• To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.
• For RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector.
• When you create visuals with ink data fields, make sure that you only include fields from the same ink data section, Job Ink Usage - Color Continuous Form, Job Ink Usage - InfoPrint 5000 Black & White, or Job Ink Usage - All Printers.
• By default, the ink values displayed in RICOH Supervisor are rounded up to two decimal places. You can adjust the number of decimal places when you create or edit visuals. For more information, see Formatting Number Fields.

The name of the location.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in visuals and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

The type of operator activity, such as logging in, logging out, clearing errors, cleaning the printer, or aligning forms.

The log-in and log-out activities are generated automatically when an operator logs in or logs out. The rest of the activities are retrieved from the printer log. For more information on adding activities to the printer log, see the printer documentation.

The operator activity data is collected from the local printer console and the remote console. When the data is collected from the remote console, the activity is associated with the local console user.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 continuous form printers.

The amount of time the operator was logged in to the printer, measured in milliseconds.

When an operator logs in to the printer, the login duration starts increasing until that operator logs out or a different operator logs in.

The login duration data is collected only for operators that are logged on the local printer console.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 continuous form printers.

The name or user ID of the operator logged in to the printer.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 continuous form printers.

The action performed on the preset: created, loaded, changed, and modified.

• When a new preset is created, the preset is marked as Created and some settings are marked as significant or insignificant.
• When a preset is loaded, the preset is marked as Loaded.

• When insignificant printer settings change, the preset does not change. The job is considered valid and goes to the printed state. The preset is marked as Changed to indicate that there are minor differences between the preset and the current printer settings.

• When significant printer settings change, the preset does not change. The job is considered invalid if it has a specified preset. The preset is marked as Modified to indicate that there are major differences between the preset and the current printer settings.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 continuous form printers.

The name of the printer preset.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, RICOH Pro VC70000, and RICOH Pro VC80000 continuous form printers.

The unique identifier assigned to the printer.

Printer IDs are useful for distinguishing and tracking each individual printer.

For example, you can use the Printer ID field in formulas to calculate the average number of printed jobs per printer.

The list of printer IDs includes all the printer IDs that were registered in the system, including the IDs of deleted printers.

The model of the printer.

The printer model is received from the printer through RICOH Supervisor Data Collector.

You cannot change the printer model, it is populated automatically.

The name of the printer as it is configured in RICOH Supervisor Data Collector.

If you rename a printer, make sure that you update all the filters that use the old printer name. The data available for the renamed printer is not affected.

The list of printers includes all the printers that were registered in the system, including deleted printers.

The type of the printer: cut sheet, continuous form, or not available.

Not available is displayed for printers that had the Not connected status when they were added in RICOH Supervisor Data Collector.

The printer engine where the printer intervention occurred.

You can use this data field to view printer interventions by printer engine.

For continuous form printers, the Printer Engine values can be 1, 2, or 3, depending on the printer. For cut sheet printers, the Printer Engine value is Not Available.

The Printer Engine data field is only available for printer intervention tracking.

The unique identifier assigned to the printer intervention.

Printer Intervention IDs are useful for distinguishing and tracking each individual printer intervention.

For example, you can use the Printer Intervention ID field if you want to count the number of interventions that occurred during a time period. If you use the Printer Intervention Message or Printer Intervention Code fields instead, each intervention message or intervention code is counted only once even when the same intervention occurred multiple times.

The sequence of printer interventions used when the printer sends several intervention codes at the same time: Main Error, Second Error, Third Error, Fourth Error, Fifth Error, Sixth Error, Seventh Error, Eighth Error, or Ninth Error.

This data field is important for printer intervention data accuracy when a main intervention generates a sequence of other interventions. For example, the serviceRequested and offline intervention codes are often received alongside the main intervention code.

The printer intervention sequence is also useful when several independent interventions, such as paperJam and mediaLow, occur at the same time.

RICOH Supervisor orders the printer interventions from a set of simultaneous interventions based on this default order:

1. inputTrayEmpty
2. mediaEmpty
3. markerSupplyEmpty
4. outputBinFull
5. markerWasteFull
6. paperJam
7. mediaLow
8. coverOpen
9. serviceRequested
10. offline
11. unknown

For example, if the inputTrayEmpty, serviceRequested, and offline printer intervention codes are received at the same time, inputTrayEmpty corresponds to Main Error, serviceRequested to Second Error, and offline to Third Error.

If the mediaEmpty and paperJam printer intervention codes are received at the same time, mediaEmpty corresponds to Main Error and paperJam to Second Error.

Any other printer interventions that are received from the printer but are not included in the default list take precedence over the interventions in the list.

You can add the Printer Intervention Sequence field as a filter to obtain accurate results in visuals that display the printer intervention duration. For example, you can filter the data to include only intervention codes with the Main Error value and exclude the serviceRequested and offline intervention codes from the intervention duration when they overlap with the main intervention.

All the printer intervention data collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 is automatically assigned to the N\A intervention sequence value. Make sure that you include this value in the Printer Intervention Sequence filter if you want to view older data.

The printer state category:

• The Up category includes these printer states: initializing, feeding, preparing, printing, processing, and receiving. The printer is available and printing jobs.
• The Idle category includes these printer states: idle, ready, not ready, pre/post not ready, sleeping, shutdown, warming, started, and start-up. The printer is ready to receive jobs but is not processing yet.
• The Down category includes these printer states: not available, error, restart, pre/post busy, pre/post threading, pre/post EOF, pre/post paused, cleaning, adjusting, and maintenance. The printer is not available to print jobs because it is broken, in error state, or in maintenance or because the system is not available.
• The Unknown category includes the unknown printer state and any printer state that is not included in one of the other categories.

The unique identifier assigned to the printer state.

State IDs are useful for distinguishing and tracking each individual printer state.

For example, you can use the Printer State ID field if you want to count the number of times the printer was in an error state.

• You can only track click data per printer and not per job.
• The number of copier clicks is based on the data received from the printer counters. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
• How the clicks are counted also depends on the printer. For example, some printers only provide the total number of copier clicks and do not send separate data for black-and-white clicks, full-color clicks, single-color clicks, and two-color clicks.
• While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
• Click data is retrieved only for cut sheet printers.

The total number of printer clicks.

The All Printer Clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

The number of fifth station printer clicks, including clicks for clear toner and other types of special effect toner.

The number of fifth station printer clicks is not included in the All Printer Clicks and Lifetime Printer Clicks values, except for jobs that are printed only with fifth station toner.

The total number of clicks registered since the first use of the printer.

The Lifetime Printer Clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

When you add the Lifetime Printer Clicks data field to a visual, use the Max() aggregation method. After you place the Lifetime Printer Clicks field in a field well from the Visuals panel, click , the Options button, next to the field and select Aggregate ⇒ Max.

Also, make sure that you always use the Max() aggregation method when you include the Lifetime Printer Clicks data field in formulas:

sum(max({Lifetime Printer Clicks}, [{Printer Name}]))

When you view lifetime click data for specific time periods, RICOH Supervisor displays a value only for the time periods in which there was activity on the printer and the lifetime clicks value increased.

• You can only track click data per printer and not per job.
• The number of printer clicks is based on the data received from the printer counters and does not include scanner and copier clicks. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
• How the clicks are counted also depends on the printer. For example, some printers only provide the total number of printer clicks and do not send separate data for black-and-white clicks, full-color clicks, or single-color and two-color clicks.
• While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
• Click data is retrieved only for cut sheet printers.

• You can only track click data per printer and not per job.
• The number of scanner clicks is based on the data received from the printer counters. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
• How the clicks are counted also depends on the printer. For example, some printers only provide the total number of scanner clicks and do not send separate data for black-and-white clicks and color clicks.
• While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
• Click data is retrieved only for cut sheet printers.

The name of the shift.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector.

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector. If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in visuals and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

Date and time values, useful for filtering data based on specific time intervals.

These values are based on the printer time zone set in RICOH Supervisor Data Collector.