Printer Utilization Dashboard

All the time-related data from the Printer Utilization dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector.

The following visuals are included in the Printer Utilization dashboard:

DAILY UTILIZATION

Visual type: Line chart

Displays the overall printer up time, idle time, and down time per day. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the visual, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the visual.

You can use the slider to focus on a specific range of data.

PRINTER UTILIZATION FOR SELECTED DATES

Visual type: Stacked 100% bar chart

Displays the up time, idle time, and down time percentages per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the visual, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the visual.

You can use the slider to focus on a specific range of data.

IMPRESSIONS PER HOUR FOR SELECTED DATES

Visual type: Bar chart

Displays the average number of impressions printed in an hour per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

Idle time and down time are excluded from the calculation.

You can use the slider to focus on a specific range of data.

IMPRESSIONS RELATIVE TO UP TIME FOR SELECTED DATES

Visual type: Clustered bar combo chart

Displays the total number of printed impressions compared to up time per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

INTERVENTION DURATION (HOURS) PER PRINTER ENGINE

Visual type: Bar chart

Displays the total printer intervention duration per printer and printer engine, measured in hours, for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Intervention Sequence filter is applied to the visual. When the printer sends several intervention codes at the same time, only the main intervention is included in the visual.

This filter is especially useful when a main printer intervention generates a sequence of other interventions. For example, the serviceRequested and offline intervention codes are often received alongside the main intervention. The filter excludes the serviceRequested and offline intervention codes when they overlap with the main intervention.

The filter also applies when several independent printer interventions, such as paperJam and mediaLow, occur at the same time.

For more information on the Printer Intervention Sequence field and on how RICOH Supervisor orders simultaneous interventions and determines the main intervention, see Data Fields from RICOH Supervisor Data Collector.

All the printer intervention data collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 is automatically assigned to the N\A intervention sequence value. Make sure that you include this value in the Printer Intervention Sequence filter if you want to view older data.

INTERVENTION TYPE DURATION TREEMAP FOR SELECTED PRINTERS AND DATES

Visual type: Tree map

Displays the distribution of printer intervention types for the printers and the time period specified in the Filters panel. Includes data from both cut sheet and continuous form printers.

Each printer intervention message is represented by a rectangle. The size of the rectangles depends on the intervention duration. The color of the rectangles ranges from orange to red also based on the intervention duration, with red being used for the highest value.

For increased accuracy, a Printer Intervention Sequence filter is applied to the visual. When the printer sends several intervention codes at the same time, only the main intervention is included in the visual.

This filter is especially useful when a main printer intervention generates a sequence of other interventions. For example, the serviceRequested and offline intervention codes are often received alongside the main intervention. The filter excludes the serviceRequested and offline intervention codes when they overlap with the main intervention.

The filter also applies when several independent printer interventions, such as paperJam and mediaLow, occur at the same time.

For more information on the Printer Intervention Sequence field and on how RICOH Supervisor orders simultaneous interventions and determines the main intervention, see Data Fields from RICOH Supervisor Data Collector.

All the printer intervention data collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 is automatically assigned to the N\A intervention sequence value. Make sure that you include this value in the Printer Intervention Sequence filter if you want to view older data.

These filter controls are defined for the Printer Utilization dashboard:

Date

Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the last two quarters.

When you edit the filter, choose one of the following options:

• Relative date

  Choose how you want the filter to relate to the time frame. You can choose to report on previous quarter, this quarter, quarter to date, last number of quarters or next number of quarters.

  You also have the option to exclude time periods.

• Absolute date range

  Choose the date range from the calendar.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor.

Location Name

Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in visuals and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name

Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name

Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector.

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector. If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in visuals and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.