Viewing Printer Information

The printer cards provide information about each monitored printer.
To view printer information:
  1. Click Real Time Display tab, the Real Time Display tab.
    Real Time Display tab
  2. Under Printer Groups, click All printers or a specific printer group name.
    The printers included in the group are displayed as individual cards. For printers with dual-simplex configuration, a separate card is displayed for each engine and all the data metrics are tracked per engine.
  3. Look at the information displayed on the printer cards.
    This information is available:
    Printer name
    The name of the printer.
    Printer status
    When the printer is connected and transferring data, the printer card shows the printer status. For more information on status messages, see Printer Status.
    Connection status
    When there is no data transfer from a printer, the printer card is inactive and shows the connection status instead of the printer status:
    • Not configured: No communication channels are configured for the printer. Go to the data collector and configure at least one supported communication channel.
    • Not connected: The communication channels cannot communicate with the printer and there is no data transfer. Go to the data collector, verify the printer settings and the network settings, and fix any connectivity issues.
    • Not available: Cannot communicate with the data collector to retrieve printer information. Verify the network settings and fix any connectivity issues.
    • Waiting for data: The connection with the communication channels is being established and there is no data transfer yet. Wait for the connection to be established or go to the data collector and make sure that there are no connectivity issues.

    If the connection with RICOH Supervisor Data Collector is still active, you can access the corresponding data collector page directly from the printer card. Click Information icon, the information icon, and then click Open the data collector page in a new tab.

    Name of the current job
    This information is displayed only when the printer status is Printing.
    Data collecting period
    For more information on setting the data collecting period, see Customizing Printer Cards.
    Monitored data metrics
    For more information on setting the data metrics, see Customizing Printer Cards.
    Note: You can filter the printers in a group by name. Enter a printer name or part of a printer name in the Search printers text box.

    Note: The printer cards metrics in the Real Time Display tab may be updated with delay if time on printers or the machine where RICOH Supervisor Data Collector is installed is not set correctly. For more information, see If You Encounter a Problem.