This section describes how to solve a problem when Management Console cannot be operated properly.
Status
Cause
Solution and reference
The 404 error occurs, and the Management Console screen does not appear when you enter the IP address in a web browser.
The IP address and/or port number that you entered is incorrect.
Enter the correct IP address and port number. Make sure to enter a colon (:) between
the IP address and port number.
You can check the IP address and port number in Auto Color Adjuster Server Settings under Machine Settings that is displayed when you click the Machine Settings button () on the menu screen. When using a client computer, consult your administrator for
the correct IP address and port number.
Old data remains in the cache of the web browser.
On the Management Console screen, press the F5 key while pressing the Shift key. The cache of the web browser is cleared, and the page is reloaded.
When you are operating more than one machine, you cannot access the server from a
client computer.
Check that the computer is connected to the network.
Restart Windows on the computer and server.
Note:
If the error persists, contact your service representative.
The 404 error occurs, and the Management Console screen does not appear when you click Management Console on the Initial Settings screen.
Old data remains in the cache of the web browser, or the service on the server is
malfunctioning.
On the Management Console screen, press the F5 key while pressing the Shift key. The cache of the web browser is cleared, and the page is reloaded.
Restart Windows. When you are using a client computer, restart Windows on the server
also.
Note:
If the error persists, contact your service representative.
The Management Console screen is not displayed completely, and no operation is possible.
Old data remains in the cache of the web browser, or a malfunction occurred in the
database.
On the Management Console screen, press the F5 key while pressing the Shift key. The cache of the web browser is cleared, and the page is reloaded.
Restart Windows. When you are using a client computer, restart Windows on the server
also.
Note:
If the error persists, contact your service representative.
A graph is not displayed in the Management Console screen.
An incorrect chart was specified.
Check that the correct color chart is printed. Use the following procedure to check
the correct number of the color chart:
On the Initial Settings screen, specify a combination of Machine Name and Paper Name, and then click Details.
Check Verification Wedge ID.
Old data remains in the cache of the web browser.
On the Management Console screen, press the F5 key while pressing the Shift key. The cache of the web browser is cleared, and the page is reloaded.
There is an inconsistency in the specified data.
Check that the following folder is not shared:
C:\RicohAutoColorAdjuster\DB
Restart Windows. When you are using a client computer, restart Windows on the server
also.
Note:
If the error persists, contact your service representative.
) on the menu screen. When using a client computer, consult your administrator for
the correct IP address and port number.