Creating a data capture file

You can use the data capture function to collect all the information needed to help diagnose your problem and package it in a ZIP file that you can send to Software Support.
Software Support can tell you if a capture file is required and what data should be included.
    Note:
  • You can use the Easy Capture button to gather initial tracing and system information to provide to the support team. The Easy Capture function uses your browser’s download function to transfer the ZIP file of diagnostic information onto your workstation, making it easy to provide the file to Software Support. You may need to use the GET DATA CAPTURE button later, if directed by Software Support, to help with debugging.
  • Under the Last data capture file property, click the file name to download the last data capture file created successfully.

To create a capture file:

  1. Click the Administration tab.
  2. In the left pane, click Diagnostics ⇒ Data Capture.
    Look in the lower right corner to ensure that the capture process is not already running.
  3. On the Data Capture page, set the options according to the instructions from Software Support.
    If you need to capture information from an application server:
    1. Log in to the application server as the user that the service runs under.
    2. Select Start ⇒ Internet Options ⇒ Security ⇒ Local Intranet
    3. Click Sites.
    4. Under Add this website to the zone type the drive letter that you used to map the connection between the application server and the RICOH ProcessDirector primary server. Include a colon after the drive letter. For example, this application server has drive R: mapped to the primary server, type: R:
    5. Click Add.
    6. Click Close.
    7. Click OK in the Internet properties dialog.
  4. Click GET DATA CAPTURE to collect the information.
    The capture process runs in the background, so you can continue using RICOH ProcessDirector while the capture file is created. You can only create one capture file at a time.
  5. To check if the capture process has finished creating the capture file, open the Data Capture page and look in the lower right corner.
    A status message reports that the capture is still in progress, it failed, or it has completed. The Last data capture completed property specifies the date and time when a capture last completed.
  6. When the data collection is finalized, the Capture complete status is displayed. Click the download icon to download the file.

To download the file at a later time, click the name of the file in the Last data capture file property or find the capture file in the location specified in the Where to store capture file property.

Other topics in this section:

Setting trace options

Related information:

Exporting system logs
Parent topic: System diagnostics