Setting up service policies

In this section:

1. Using supplied service policies
   RICOH ProcessDirector provides these predefined service policies: 3-day cutoff and 24 hour. You can change the properties of the supplied service policies and use them in your installation. Or, you can delete them if they are not useful.
2. Creating service policies
   You can create service policies to define job checkpoints. Job checkpoints let you track the progress of jobs as they flow through the system to see if the jobs are on schedule to meet the performance commitments in a service level agreement (SLA). Service policies are not used when tracking to a schedule based on estimated durations or to a deadline set by a SetDeadline step or the Change Deadline action.
3. Copying service policies
   You can copy a service policy so you can use it as a template for creating another service policy. Copying service policies can save you time, especially if you need to create several service policies with similar properties.
4. Associating service policies with workflows
   You can associate a service policy with one or more workflows. The service policy calculates the planned checkpoints and the SLA deadline for all jobs that use the workflow. Each workflow can have one associated service policy. To measure the performance of jobs using an SLA deadline, you must also identify an SLA target step for the workflow.

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