Document properties are missing
If you do not see the Document Property option in the Go to list in the RICOH ProcessDirector viewer, check to ensure you have a step based on the IdentifyPDFDocuments step template
in your workflow. That step extracts document properties from a PDF file using the
control file you generated from RICOH ProcessDirector Plug-in for Adobe Acrobat.
If you do not see a specific document property, use RICOH ProcessDirector Plug-in for Adobe Acrobat, load the control file you specified in the IdentifyPDFDocuments step, and verify that you defined the specific document property. You also might not have the current RICOH ProcessDirector document properties loaded.
If you do not see any document properties in the drop-down document property lists in RICOH ProcessDirector Plug-in for Adobe Acrobat, you need to load them. Follow the steps in the help topic on loading the RICOH ProcessDirector document property list.
For more information, see RICOH ProcessDirector: Installing Document Processing Features.