Preparing for the update

When you prepare your system for an update, you must determine how you want to update your system and what components you have installed, and then back up your system.

To prepare for an update:

  1. Decide how to update your system. You have two choices:
    • Download the full product ISO file for the most recent version of RICOH ProcessDirector.

      The ISO file includes a full update of the base product and all the features. You install the update the same way that you initially installed the product.

      This option is the most efficient, because there is only one package to download and installed features are updated automatically.

        Note:
      • RICOH Transform features must be downloaded and installed separately.
    • Download the update packages for the base product and each of the features you have installed.

      Downloading individual update packages can be faster than downloading the full ISO file, as each package is significantly smaller than the ISO file. However, each package must be downloaded individually. If you have a large number of features to update, the process can take a long time.

      You can only install a product update on RICOH ProcessDirector systems at Version 3.6 or higher. If your software is below Version 3.6, use the full product ISO file or contact Software Support.

  2. If you have RICOH Transform features installed, log in to the Transform Feature user interface and open the About dialog. Note the transforms that you have installed.
  3. If you chose to use the full product ISO file, follow the instructions in chapters 3 and 4 of Ricoh ProcessDirector: Planning and Installing for downloading and installing the update.
  4. If you chose to install update packages, you must update the base product and all features that are currently installed.
    1. Log in as a user authorized to use Feature Manager.
    2. Click Administration.
    3. In the left pane, choose Utilities ⇒ Features
      If you see an error message, you must start Feature Manger manually:
      • Log in to the primary computer as the user who installed RICOH ProcessDirector. Click the Windows Start button and type services to search for the Services App. Open the Services App, then right-click the Feature Manager Service and select Restart.
      To complete the process, clear your browser cache and reload the Feature Manager webpage.
    4. Make a list of all the features that have a version number In the Installed Version column.
      The Product Update feature contains the base product, so it must be updated.
  5. Back up the system. Type these commands.
    • "C:\Program Files\7-Zip\7z.exe" a -t7z lib.7z "C:\aiw\aiw1\lib"
    • "C:\Program Files\7-Zip\7z.exe" a -t7z ext-xml.7z "C:\Program Files\Ricoh\ProcessDirector\extensions\**\extension.xml"
      Note:
    • This procedure stops and starts your RICOH ProcessDirector server. Do this procedure at a scheduled maintenance time.
  6. Disable your antivirus software.
    During the install process, various archive files (ZIP, JAR, and EPK files) are copied to your server. Then, the contents are extracted and moved to the correct directories on your system. Antivirus tools usually lock and scan files extracted from archives.

    While the lock and scan process is generally fast, the installation program runs faster. If the installer tries to unpack and move files before the scan is complete, installation errors occur and can be difficult to recover from. Disabling your antivirus software during the install process prevents these types of errors.

      Note:
    • Microsoft Defender Firewall and Microsoft Defender Antivirus are separate programs. You must disable Microsoft Defender Antivirus. Turning off Microsoft Defender Firewall does not prevent the installation issues described.
    • Microsoft Defender Antivirus must be disabled; passive mode is not sufficient to prevent install errors.
  7. Verify that these exceptions are configured in your antivirus software.

    If you cannot deactivate your antivirus software entirely, excluding some directories from scans can reduce the possibility of installation errors. In addition, most antivirus software affects the function of databases. The software sometimes quarantines files that databases use, causing operation errors. Setting up these exclusions now prevents those errors after RICOH ProcessDirector is installed.

    Verify the exceptions for these paths:

    • C:\aiw\aiw1
    • C:\Program Files\Ricoh\ProcessDirector
    • If you plan to use DB2 as your database:
      • C:\AIWINST
      • C:\ProgramData\IBM
    • If you use a custom feature that integrates BCC software with RICOH ProcessDirector:
      • C:\BCC
    Important:
  • If your RICOH ProcessDirector for Windows system is at Version 3.6.0, download the files that you need, but do not install the Product Update or any features until you contact Ricoh Software Support. An extra utility program must be run before the Product Update package is installed or your system will not restart.
Parent topic: Installing a RICOH ProcessDirector product update