Document properties are not updated with values from preferences file
If the document properties are not updated with the values from the preferences file,
then your document property mapping object might be incorrect, your preferences file
might have changed, or your ApplyPreferences step might be configured incorrectly.
Check each item for these common problems.
- Document property mapping object
Look at the property values for the document property mapping object that processed the job.
- In the General section, make sure that the correct value is selected for File type. If you chose CSV and the file is tab-delimited, the file is read incorrectly.
- In the Property Mapping section, make sure that the headings in the preferences files are mapped to the expected document properties and usage. Also make sure that all of the expected mappings are listed and the headings exactly match the headings in the preferences file. Headings are case-sensitive.
- Preferences file
Open the preferences file that was used to process the job. Make sure that:
- The delimiters used in the file have not changed.
- None of the delimiters are missing from any lines.
- The headings that are used in the document property mapping object are still present and spelled the same way.
- Each column still contains the expected values.
If the workflow uses these values for conditional processing, changes in expected values can have unexpected results.
- The file has not been corrupted by being edited with a program that inadvertently changes the formatting.
- ApplyPreferences step
- Make sure you have specified the correct document property mapping object.
- If the preferences file is stored in a static location, make sure that RICOH ProcessDirector can access that location during processing with the correct permissions:
- Make sure the Windows Administrators group has read permissions.
- If you submit the preferences file with the job, make sure that the symbol notation used for the file name is correct. You might need to check the File patterns defined in the hot folder input device to verify the file usage values.
- If you have more than one ApplyPreferences step in the workflow, make sure the settings are correct for each value and the job followed the expected path in the workflow.