Defining the reply-to address for automated emails
When creating or editing a customer account, you can specify the reply-to email address included in emails sent by RICOH TotalFlow Cloud to users associated with that customer.
- Open RICOH Account Administration.
- In the left pane, click Customers.
- On the Customers page that opens, click the Add Customer button.
- In the Custom reply-to email address field, add the address of one of your employees that is responsible for managing the information received from that customer.