Defining the reply-to address for automated emails

When creating or editing a customer account, you can specify the reply-to email address included in emails sent by RICOH TotalFlow Cloud to users associated with that customer.
To define the reply-to address for automated emails:
  1. Open RICOH Account Administration.
  2. In the left pane, click Customers.
  3. On the Customers page that opens, click the Add Customer button.
  4. In the Custom reply-to email address field, add the address of one of your employees that is responsible for managing the information received from that customer.
If a user receives an email from the system and sends a response to it, this email address is automatically filled in the To: field of the response.