Adding Printers

You can connect to printers running on-premises in your local network by adding them in the Printers panel.
Note: This function is available with a RICOH TotalFlow Producer Advanced subscription and requires a RICOH Cloud Connector installation that includes the RICOH Printer Connector component. The RICOH Printer Connector component is included only in the Windows version of RICOH Cloud Connector.
Before adding printers, you need to:
  • Make sure that your user has a Job Manager role in RICOH TotalFlow Producer.
  • Install and set up RICOH Cloud Connector along with the RICOH Printer Connector component.
  • Make sure that the printer is correctly connected to the network. For information on how to connect the printer to a network, see the printer documentation.
To add a printer:
  1. Click , the Printers icon, on the right.
    The Printers panel opens.Printers panel
  2. Click , the Add printer button, in the top-right corner of the panel.
    You see the Add Printer dialog:Add Printer dialog
  3. Under IP Address, enter the IP address or host name of the printer.
  4. Turn the Enabled switch on or off to specify the initial state of the printer.
    Disabled printers cannot send status information or receive jobs.
  5. Click Continue.
  6. Under Properties, specify a printer name and description, set the printer language, and then configure any additional settings required to connect to the printer.

    The available settings depend on the printer language:

    • For printers that communicate through PostScript, specify the Port setting.

      To send jobs to printers with the Ricoh standard internal controller, you must set the port number to 9100.

    • For printers that communicate through RICOH API for Fiery, you must authenticate with a user name and password that match the credentials used to register on the EFI Fiery printer.

      Only printers with Fiery API version 5 or later and an N-series EFI Fiery digital front end are supported.

    For details about a specific setting, click the button to display the on-screen field help.

  7. Click Continue.
  8. Under SNMP, select an SNMP version and configure the required settings.

    Make sure that SNMP is enabled on the printer and that all the SNMP settings you specify match the corresponding printer settings. The SNMP section is only available for printers that use the PostScript or PDF/JDF printer language.

    For details about a specific setting, click the button to display the on-screen field help.

  9. If you have multiple instances of RICOH Cloud Connector, click Continue and select the instance that you want to use for communicating with the printer.
  10. Click Create printer.
    Add Printer dialog
  • When a cloud connector is disconnected or deleted, the associated printers are disconnected.

    If you register a new RICOH Cloud Connector instance, the new instance is automatically associated with the printers that no longer have a cloud connector assigned.

  • If you have automations sending jobs to printers and those printers are disconnected, the jobs go into Error state.

Users with an Administrator role can also add printers from the Printers tab in RICOH Account Administration.