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id_md:"xd_757cd51ceba31831--643b5cfe-18802ad34e8--7dd1" AND product_md:"RICOH TotalFlow Producer"
    /swinfocenter/ricoh-totalflow-producer/de-de/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • Deutsch
    • /swinfocenter/ricoh-totalflow-producer/en-us/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • English
    • /swinfocenter/ricoh-totalflow-producer/es-es/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • Español
    • /swinfocenter/ricoh-totalflow-producer/fr-fr/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • Français
    • /swinfocenter/ricoh-totalflow-producer/it-it/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • Italiano
    • /swinfocenter/ricoh-totalflow-producer/ja-jp/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • 日本語 — Japanese
    • /swinfocenter/ricoh-totalflow-producer/nl-nl/rjt_TFProducer_project.ditamap/$/rjt_Troubleshooting - "rjt_Troubleshooting" -"rjt_Troubleshooting"
  • Nederlands

RICOH TotalFlow Producer

  • 1 RICOH TotalFlow Producer
    • 1.1 Overview
      • 1.1.1 System Objects
        • 1.1.1.1 Automations
          • 1.1.1.1.1 Creating sample Automations
        • 1.1.1.2 Connectors
          • 1.1.1.2.1 RICOH Cloud Connector
        • 1.1.1.3 Customers
        • 1.1.1.4 Hot Folders
        • 1.1.1.5 Jobs and Orders
        • 1.1.1.6 Users
      • 1.1.2 User Interface
        • 1.1.2.1 Banner
        • 1.1.2.2 RICOH TotalFlow Producer Home Page
          • 1.1.2.2.1 Jobs Table
          • 1.1.2.2.2 Orders Table
          • 1.1.2.2.3 Additional Applications
          • 1.1.2.2.4 Customizing the Table Columns
          • 1.1.2.2.5 Grouping Jobs and Orders
        • 1.1.2.3 PDF Editor Page
        • 1.1.2.4 Main Page - Account Administration
          • 1.1.2.4.1 Automations Tab
          • 1.1.2.4.2 Connectors Tab
          • 1.1.2.4.3 Customers Tab
          • 1.1.2.4.4 Details Tab
          • 1.1.2.4.5 Hot Folders Tab
          • 1.1.2.4.6 Subscriptions Tab
          • 1.1.2.4.7 Users Tab
      • 1.1.3 Accessibility
      • 1.1.4 Trademarks
    • 1.2 Getting Started with RICOH TotalFlow Cloud
      • 1.2.1 Signing in to RICOH TotalFlow Producer for the First Time
      • 1.2.2 For Administrators
        • 1.2.2.1 Viewing Subscriptions
        • 1.2.2.2 Adding Users
        • 1.2.2.3 Connecting to Hot Folders and Printers
          • 1.2.2.3.1 Downloading RICOH Cloud Connector
          • 1.2.2.3.2 Installing or Updating RICOH Cloud Connector
          • 1.2.2.3.3 Setting up RICOH Cloud Connector
          • 1.2.2.3.4 Sending Jobs to an EFI Fiery hot folder
          • 1.2.2.3.5 Sending Jobs to a Hot Folder or Directory
      • 1.2.3 For Users
      • 1.2.4 For Customers and Job Submitters
      • 1.2.5 Managing cookie settings
    • 1.3 Configuring
      • 1.3.1 Adding Users
      • 1.3.2 CreatingHot Folders
      • 1.3.3 Adding Customers
        • 1.3.3.1 Adding Users to Customers
      • 1.3.4 Creating Automations
        • 1.3.4.1 Duplicating Automations
      • 1.3.5 Creating Custom Statuses
      • 1.3.6 Defining the reply-to address for automated emails
      • 1.3.7 Enabling or Disabling Office Conversion
    • 1.4 Working with Jobs
      • 1.4.1 Submitting Jobs
        • 1.4.1.1 Manually converting Microsoft Office files to PDF
      • 1.4.2 Preflighting Jobs
        • 1.4.2.1 Changing the Default Preflight Profile
        • 1.4.2.2 Preflighting Jobs Manually
        • 1.4.2.3 Disabling Automatic Preflight
      • 1.4.3 Modifying PDF Files
        • 1.4.3.1 Editing Files with Document Editor
          • 1.4.3.1.1 Reordering the Pages of a Job File
          • 1.4.3.1.2 Adding New Pages to a Job File
        • 1.4.3.2 Editing the Content of PDF Files
          • 1.4.3.2.1 Hiding Content of a PDF File by Redaction
          • 1.4.3.2.2 Selecting the Content to Reveal in PDF Files
          • 1.4.3.2.3 Inserting Objects in PDF Files
          • 1.4.3.2.4 Inserting Text in a PDF File
          • 1.4.3.2.5 Highlighting Text in a PDF File
          • 1.4.3.2.6 Inserting Links in a PDF File
          • 1.4.3.2.7 Adding Notes and Comments to a PDF File
      • 1.4.4 Managing the Job Files Versions
      • 1.4.5 Viewing Job Status
      • 1.4.6 Changing Job Status
      • 1.4.7 Viewing the Job File
      • 1.4.8 Modifying Job Information
      • 1.4.9 Deleting Jobs
      • 1.4.10 Finding Jobs or Orders
      • 1.4.11 Sending Jobs to Hot Folders
    • 1.5 Working with Orders
      • 1.5.1 Creating Orders
        • 1.5.1.1 Email Job Submission
      • 1.5.2 Deleting Orders
        • 1.5.2.1 Editing Orders
      • 1.5.3 Changing Order Status
    • 1.6 Security
      • 1.6.1 User Authorities
    • 1.7 Managing Objects
      • 1.7.1 Managing account details
      • 1.7.2 Modifying user information
      • 1.7.3 Changing your Password
      • 1.7.4 Editing Hot Folders
      • 1.7.5 Viewing Subscriptions
      • 1.7.6 Uninstalling RICOH Cloud Connector
    • 1.8 Troubleshooting
      • 1.8.1 Troubleshooting Issues Related to RICOH TotalFlow Producer
        • 1.8.1.1 Attachment could not be sent by Email Job Submission
        • 1.8.1.2 Connecting to Hot Folder not Working with Correct Credentials
      • 1.8.2 Troubleshooting Issues Related to Cloud Connector
        • 1.8.2.1 Could not install RICOH Cloud Connector
        • 1.8.2.2 Edge does not launch when installing RICOH Cloud Connector
        • 1.8.2.3 Cloud Connector Error: Signature not yet current
    • 1.9 How-To Videos
      • 1.9.1 Overview
      • 1.9.2 Setting up RICOH Cloud Connector and Hot Folders
      • 1.9.3 Adding Users
      • 1.9.4 Adding Customers
      • 1.9.5 Submitting Orders and Jobs
      • 1.9.6 Preflight
      • 1.9.7 Editing PDF Files
      • 1.9.8 Custom Job and Order Statuses
      • 1.9.9 Sending Jobs to Hot Folders and Printers
  1. Software Information Center

Troubleshooting

If you encounter problems while you are working with RICOH TotalFlow Producer, these topics might help you solve them.

In this section:

  1. Troubleshooting Issues Related to RICOH TotalFlow Producer
  2. Troubleshooting Issues Related to Cloud Connector
Parent topic: RICOH TotalFlow Producer

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