Viewing Printer Logs
You can view the logs for printers configured in RICOH TotalFlow Producer. Printer logs are stored for 30 days.
Note: Only users with a Job Manager role can access the Printers panel and view printer logs.
- Click
, the Printers icon, on the right.
The Printers panel opens. - Right-click a printer in the list and select Printer log... from the menu.You see the Printer log dialog.
- To search the log, enter the text that you want to find in the search box at the top of the dialog.
- To filter the log entries based on the event type, select a value from the Type list.You can narrow the list of messages to those that are related to specific events, such as printer connectivity, printer status changes, or job status changes.
- To show only log entries that occurred within a specific time range, select Custom under Range and specify the number of hours or days under Issued within.For example:
- To see messages from the last hour, set the time interval to 1 hours.
- To see messages from the current shift, set the time interval to 8 hours.
- To see messages from the last 2 weeks, set the time interval to 14 days.
You can display messages from up to 30 days in the past.
Note: The value for Issued within must be a whole number. To see messages from the last 90 minutes, you must set the time interval to 2 hours. - To download the log as a CSV file, click
, the Settings icon, and select Export Table to CSV.
The procedure for saving the file depends on the web browser settings.